Support Engineering - English - Romania
Support Engineering - English - Romania
Posted on :
28-07-2025
Employer Active
1 Vacancy
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Job Description
Position: Support Engineering
Location: Romania - Remote
Employment type: 18 month contract
DUTIES AND RESPONSIBILITIES
- Provides technical support to customers partners field engineers and other product support personnel who are diagnosing troubleshooting repairing and debugging complex computer systems complex software or networked and/or wireless systems.
- Works with customers to review and resolve issues.
- Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues.
- Collaborates on cross-team issues and provides feedback to improve products resolve bugs and automate processes. Participates in ongoing training and readiness programs
- Own investigate and resolve complex technical issues for customers acting as a trusted advisor.
- Collaborate across teams and leverage diagnostic tools and troubleshooting best practices.
- Manage escalations and create incident reports for engineering or product teams.
- Drive technical collaboration with Engineering Services and Regional Support teams.
- Lead or contribute to peer communities and knowledge-sharing initiatives
- Engage with Engineering and Supportability teams to identify product defects and suggest improvements.
- Provide feedback based on customer engagements to enhance product functionality and supportability.
- Participate in triage and case review meetings to accelerate issue resolution and share insights.
REQUIREMENTS:
Essential Technical Skills
- A good understanding of two or more of the following technologies:
- Azure Fundamentals (Cloud Concepts Networking Compute)
- Azure Resource Management (Subscriptions RBAC Admin Roles)
- Microsoft Entra ID Administration (User Group Domain Management Applications)
- Entra Collaboration Solutions (B2B B2C)
- Identity Models: Managed (PHS/PTA) vs Federated
- Hybrid Identity Solutions
- Windows Active Directory Services (ADDS FSMO GPOs Replication)
- Windows Networking (TCP/IP DNS DHCP)
- Microsoft 365 Identity and Access Management
Preferred Technical Experience: Competencies and experience with some of the below technologies:
- AAD Connect DirSync MIM/FIM
- Active Directory Federation Services (ADFS) or third-party federation
- Privileged Identity Management (PIM)
- SaaS Application Provisioning
- Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL) Microsoft Authentication Library (MSAL).
- Server-side OAuth protocol libraries such OWIN OpenID Connect or Katana.
- PowerShell scripting
- Diagnostic tools (Netmon Wireshark Fiddler)
- Troubleshooting skills in Http and basic Networking traces analysis.
- Windows Server and Client OS
- Exchange Server SQL Server
- Graph API
- Modern Authentication Protocols (SAML OAuth)
- Seamless SSO ADAL/MSAL libraries
Experience
- 5 years in customer-facing technical support roles
- Proven experience with Microsoft Entra ID ADFS SSO Identity Protection Azure MFA
- Experience supporting large-scale enterprise environments (1000 users)
- Familiarity with system administration PKI DNS virtualization and networking
- Strong problem-solving communication and collaboration skills
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- 9 AM 6 PM
- Private health insurance
Employment Type
Full Time
Key Skills
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