Member Services Lead
Member Services Lead
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1-3years
$ 16 - 16
1 Vacancy
Job Description
We are looking for an energetic individual who is seeking a fun opportunity creating a friendly helpful and positive atmosphere for members and guests visiting or calling the Y giving tours of the facility processing memberships and registrations and addressing any member and guest concerns.
This position is a full-time hourly position working 40 hours per week Monday through Friday 4:30am 12:30pm (but open to discuss 4 10s or 4 9s with a half day each week).
Responsibilities include but not limited to:
- Build relationships by using names and initiating conversations with all members staff volunteers and guests.
- Check in all members and guests.
- Act as a lead member service representative helping to train new staff and take on additional responsibilities in the department as needed.
- Delegate duties to Member Services staff as needed or directed by Member Engagement/Operations Director(s).
Requirements
- High School degree or equivalent
- 3 years experience in a customer service-oriented company
- Strong verbal communication skills and customer service skills
- Accurate money-handling skills
- High level of confidentiality
Benefits
- Free Y Membership and Y programs
- 100% discount on school-age childcare
- 12% fully paid retirement after 2 years
- Full benefits package including generous PTO health dental life insurance short-term disability and long-term disability
- Cell phone reimbursement
- Paid birthday off
- 35% discount on full-time child care center
- Free Employee Assistance Program (EAP)
An Equal Opportunity Employer
Employment Type
Full Time
