Sr. Program Manager, MC Family Center and SFI

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington your knowledge and service in areas such as immigrants and refugees mental health social work employment and adult education legal and financial services health care food assistance shelter and housing developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties Catholic Charities is opening doors to help and hope. At CCADW we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our promote from within culture. We offer professional development a comprehensive benefits package a hybrid work model with both remote and in-office work and a passion for building and motivating world class high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical prescriptions dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program

JOB SUMMARY: The Sr. Program Manager provides comprehensive management of the Montgomery County Family Center and Strong Families Initiative Programs ensuring that the program and services are in accord with best practice standards contract and grant requirements and Agency practices and procedures. The position oversees service delivery ensuring efficiency operational consistency of case management practices staff leadership and overall quality practices of the assigned programs. This position is responsible for internal and external reporting of outputs and outcomes and establishing working relationships with internal service provider partners vendors external community partners and the ADW Office of Cultural Diversity.

SUPERVISORY RESPONSIBILITY:Provides administrative supervision of up to 7 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Manage and oversee the administrative and daily operations of the assigned programs in support of overall program goals and objectives.
  
  1. Monitor staff utilization service documentation and productivity in Caseworthy and other databases in accordance with contract requirements and department data quality standards.

  2. Ensure compliance with grant and funder requirements including tracking and reporting data submitting grant reports and timely communications with grantors.

  3. Develop and implement strategies to effectively achieve program goals and objectives; implement systems and processes to enhance service delivery and efficiency.

  4. Monitor program implementation in accordance with best practices for service types program contracts and department and agency practices and protocols.

  5. Work to resolve program issues including prompt responses to all client and staff grievances and customer or community relations concerns.

  6. Monitor usage of agency devices and apps including laptops desktops cell phones Whats App etc. to ensure compliance with HIPAA and agency and departmental policy and procedures.

  7. Data Management/Compliance/Reporting

  8. Conduct client record reviews on an ongoing basis; approve client records and electronic case notes.

  9. Assign and manage employment and parenting case management caseload assignments

  10. Manage the collection compilation and analysis of all services and case management activity in Caseworthy.

  11. Write and ensure the timely submission of all internal and external reports.

  12. Conduct monthly reviews of team outcomes data quality and staff productivity reports. Implements corrective action plans as necessary.

• Outreach/Community Relationships/Program Development
  1. Perform liaison activities with community partners including contract monitors United Way local government agencies community groups and Catholic parishes/ other religious groups and program advisory committees.

  2. Attend community meetings seminars relevant training outreach events and government/private foundation events.

  3. Develop educational workshops using the Joven Noble curriculum to strengthen newcomer families in collaboration with Parishes and Montogomery County Public Schools

  4. Assist with and prepare for grantors site visits and audits for all programs. Respond promptly and professionally to all audit and site visit requests inquiries or investigations in conjunction with NN leadership.

  5. Keep abreast of all contract/grant milestones and requirements to ensure agency and funder (public & private) compliance.

  6. Assist in the preparation and submission of contracts and/or grant applications.

  7. Plan and implement outreach strategies with identified donors and funding sources
• Provide leadership and direction to all program staff and volunteers; oversee supervision of staff which includes recruiting staffing hiring performance evaluation coaching training and professional development and employee discipline; set standards for customer service; conduct regular staff meetings; communicate policies and procedures; and facilitate team dynamics.
• Fiscal / Budget Management

  1. Manage program budgets ensuring that funds and resources are used efficiently and in accordance with the donor intent.

  2. Monitor program budget and provide approval of monthly spending requests for program expenses.

  3. Monitor program revenue and expenses monthly with assigned finance team members to ensure they are billable and within established budgetary guidelines.

  4. Prepare budget revisions and financial reports as needed.

  5. Oversee the Programs procurement function

• Quality Assurance: Oversee and maintain quality program practices ensuring compliance with best practice standards contract grant requirements and Agency practices and procedures

  1. Conduct client record reviews on an ongoing basis.

  2. Implement Corrective Action Plan to address deficiencies identified through the Agency client process CQI process or via funder audits or inquiries.

  3. Enable staff participation in quality improvement at least quarterly.

  4. Ensure staff meet client service requirements according to contract program department and agency requirements.

  5. Update the programs practices and procedures and program manual as needed.

• Catholic Charities Center (CCC)

  1. Lead the management of the maintenance of the building equipment and agency vehicles in accordance with relevant health fire and safety codes and COA standards.

  2. Draft and implement building protocols in collaboration with the Executive Director and Deputy Director to ensure the safety and wellbeing of staff clients and volunteers.

  3. Oversee Manager on Duty Front Desk Support Client Appointment and Building Events Calendars.

  4. Serve as the primary point of contact in collaboration with FERC for building safety-related matters and coordinate with facilities to ensure compliance with organizational standards and protocols.

• Perform other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• Masters degree in social work human services or related field; for a social work degree social work licensure (LGSW/LMSW) in the appropriate jurisdiction is required.

• 5 years of progressively responsible non-profit experience in program management.

• 3 years of experience supervising the provision of social service.

SKILLS and COMPETENCIES:

• Driving is required. Must have a valid drivers license and clean driving record.
• Skills in the use of computers preferably a PC Windows-based operating environment and MS Office products.

Required Experience:

Manager