Learning & Development Operations Coordinator

Job Description:

Rakuten International oversees 7 businesses with over 4000 employees globally. The brand is recognized for its leadership and innovation in e-commerce digital content advertising entertainment and communications bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the companys mission to delight merchants and customers through innovation optimism and teamwork.

Job summary

This is an L&D Operations role; you will work within the Global Talent Management & Inclusion Team (GTMI) supporting both the Learning and Development and Talent Management teams. Strong candidates will be enthusiastic dedicated and focused on strategic development and delivery of Rakutens learning and development programs. The candidate will be a highly motivated professional with demonstrated organizational and communication skills.

The candidate should be extremely proactive responsible detail-oriented and demonstrate a high-level of initiative. Additionally the candidate must be able to grow positive working relationships with partners and colleagues across all geographical regions. The candidate must be flexible and possess outstanding intuition and decision-making skills.

Roles & Responsibilities

Operational

• Optimism Universitys regional point person for the use of the Learning Management System (LMS) Absorb
• Provide Tier 2 global support for LMS and training enquiries alongside acting as point of contact for Tier 1 Zendesk Support
• Assist in the creation of reports that outline trends in learning and YTD metrics
• Support in the administration of external learning platform Udemy
• Assist in the support of business unit specific requests in relation to the LMS
• Assist the wider Operations team with ad-hoc requests and projects
• Ensuring global SOPs and FAQs are kept up to date

Training Coordination

• Support Programme Managers in the coordination and administration of global programmes
• Creating editing and maintaining global courses on the LMS Absorb
• Administering pre-work and post-work when necessary
• Manage the DiSC and EPIC platform for administration of global assessments
• In partnership with Programme Managers work with platforms such as Powtoon and Articulate to create training material

Communications & Marketing

• Work with global Corporate Communications teams to send out Spotlight Courses Quarterly Newsletters and any ad-hoc marketing requirements
• Work with the internal team to effectively market programmes

Minimum Requirements

Technical /functional expertise

• Strong MS Office knowledge ideally within MS Excel

Desired Requirements

• Experience managing and executing on coordination of different learning and development programs
• Strong organizational written and verbal skills
• Ability to prioritize tasks and projects with little guidance
• Experience managing and executing on coordination of different learning and development programs
• Strong organizational written and verbal skills
• Ability to prioritize tasks and projects with little guidance
• Ability to build partnerships with key stakeholders
• Ability to work well with others globally and support different time zones in a timely manner
• A can-do attitude and a willingness to pitch in
• Experience working with an LMS is beneficial but not required

Personal effectiveness

• Self initiating and time management
• Excellent written and verbal communication
• Organised attention to detail
• Proactive collaborative
• Open to change is flexible in an evolving environment

Results focus

• Attention to detail
• Strong problem-solving skills initiative and sense of urgency
• Support in building a trusting and respectful culture

Teamwork

• A team player that can integrate and collaborate with all stakeholders
• Working within a confidential environment