drjobs Sr. Operations Agent - Time Critical - Weekend Shift (Thur-Sun 07:00 -17:00 CET)

Sr. Operations Agent - Time Critical - Weekend Shift (Thur-Sun 07:00 -17:00 CET)

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1 Vacancy
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Job Location drjobs

Frankfurt - Germany

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Key Responsibilities

  • Documentation & Compliance
    • Generate and review airline bills motor carrier bills of lading (BOL) export/import declarations NAFTA/USMCA forms and other domestic paperwork.
    • Maintain accurate records to meet corporate standards and regulatory requirements.
  • Shipment Routing & Optimisation
    • Select the optimal mode of transport (ground air courier) for all U.S. and cross-border Canadian shipments.
    • Analyse cost-time trade-offs to balance service levels with budget objectives.
  • Rate Negotiation & Carrier Management
    • Negotiate competitive rates and service agreements with motor carriers freight forwarders and couriers (e.g. UPS DHL FedEx).
    • Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
  • Brokerage Coordination
    • Liaise daily with customs brokers to provide import documentation track entries and expedite clearance for inbound shipments.
    • Troubleshoot and resolve brokerage issues to avoid delays or penalties.
  • Sales Support & Quoting
    • Partner with domestic sales to gather weight/dimension data prepare accurate freight quotes and recommend the most economical carriers.
    • Empower sales teams with timely shipping insights and potential cost-saving strategies.
  • Freight Bill Auditing
    • Audit domestic freight invoices for accuracy identify billing discrepancies and liaise with carriers to dispute or adjust charges.
    • Track audit outcomes and contribute to ongoing cost-control initiatives.
  • Customer Service & Issue Resolution
    • Act as the primary point of contact for client inquiries and shipment status updates.
    • Investigate service failures or complaints propose corrective actions and follow through to client satisfaction.
  • Relationship Management
    • Build and maintain strong trust-based relationships with internal teams and external partners.
    • Consistently deliver exceptional service to strengthen customer loyalty.
  • Other Duties
    • Undertake special projects and continuous-improvement initiatives as assigned by management.

Skills & Abilities

  • Excellent verbal and written communication skills; intuitive listening and problem-solving abilities.
  • Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
  • Strong analytical mind with meticulous attention to detail.
  • Proficient in TMS/ERP systems and the Microsoft Office suite.
  • Client-focused proactive attitude with a proven record of delivering service excellence.
  • Quick learner with excellent memory recall of operational data rates and carrier guidelines.

Education & Experience

  • Minimum of 3 years experience in freight operations logistics or a related field.
  • At least 2 years practical experience with motor carriers freight forwarders or express couriers.
  • High School Diploma or GED required; a Bachelors degree in Business Supply Chain or Logistics is preferred.

Required Experience:

Senior IC

Employment Type

Full-Time

Company Industry

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