Lead, Experience

Location:

Address:

Job Title:

Canada Goose isnt like anything else. Weve built something great something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose youre part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition observe every detail and are building a community that believes in living bravely and coming together to support game-changing people.

Here opportunities are everywhere - to try something new to learn to do meaningful and impactful work and theyre yours for the taking.

Position Overview:

As a key member of the store leadership team the Lead - Experience is responsible for creating highly engaging customer journeys helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth demonstrating expertise in every recommendation and conveying warmth in each interaction bringing the guest journey to life. You are the ultimate champion for best-in-class service and are passionate about owning the selling floor. You provide in the moment feedback to the team always ensuring an elevated customer experience. You contribute to a positive and productive work environment by consistently achieving goals championing the team and supporting a profitable business. You are a steward of Canada Gooses values and culture.

What Youll Do:

• Deliver and model a superior customer service journey reflective of Canadian Warmth that translates into an exceptional customer experience; track report and measure relevant KPIs.
• Teach coach and demonstrate service and selling behaviours that drive relevant KPIs and reflect a luxury culture and help each team member become a highly accountable and effective brand representative.
• Support a culture of talent development and ongoing education for the store team.
• Lead execute and follow up on all educational initiatives and strategies.
• Continuously coach selling and service behaviours that drive Brand Ambassador performance and enhance the customer journey.
• Support store management team in recruitment efforts aimed at building external network of talent.
• Teach coach and ensure consistent use of strategic tools communications platform payroll management queue management learning management virtual appointment platform.
• Achieve or exceed sales targets including both the top and bottom-line results.
• Continuously analyze key performance indicators and support action plans that drive performance.

Lets Talk About You:

• 2 to 3 years of leadership experience in a related industry.
• Experience working with luxury lifestyle brands is an asset.
• Previous Flagship or high-volume traffic experience is an asset.
• Payroll and expense management
• Guest experience enthusiast driving performance through internal KPIs.
• Analytical driver with keen attention to detail.
• Strong time management and organizational skills ability to multi-task in a fast-paced environment.
• Proficiency in another language is an asset.

Whats in it For You

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part ofCG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world identify challenges and to discover design produce and deliver great products and service. Our different perspectives are what enable us to create dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interviewaccommodation for your interview please e-mail us at.