Senior Manager, Process Engineering & Operational Excellence - Federal
Senior Manager, Process Engineering & Operational Excellence - Federal
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Salary Not Disclosed
1 Vacancy
Job Description
Please Note: This position will include supporting our US Public Sector customers.
This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.
Overview:
We are seeking a self-directed highly strategic and execution-focused Senior Manager of Process Engineering & Operational Excellence to lead a global team of diverse high-performing professionals in transforming and optimizing operational processes across our cloud-based services organization.
This leader will be responsible for driving continuous improvement initiatives eliminating inefficiencies creating bonds with stakeholders to generate new opportunities and establishing scalable end-to-end enterprise workflows. The ideal candidate will have a strong foundation in Operational Excellence Lean Six Sigma and a passion for building data-driven future-ready processes that incorporate emerging AI capabilities.
Key Responsibilities:
- Lead and Inspire a global team of process engineers and operational excellence professionals both as a peer contributor and visionary manager to deliver measurable outcomes aligned with organizational priorities.
- Identify and Prioritize areas of process friction or inefficiency in partnership with cross-functional stakeholders across Global Cloud Services (GCS) and other technical teams.
- Design and Implement scalable enterprise-wide process solutions where none exist and optimize existing workflows for greater performance and ROI.
- Champion Operational Excellence: Promote and apply Lean Six Sigma and improvement principles to all initiatives mentor others in these methodologies to embed a culture of continuous improvement.
- Drive AI Integration by exploring designing and implementing Agentic AI-based solutions and workflows that enhance automation decision-making and end-user experience.
- Collaborate Cross-Functionally to align process engineering initiatives with business strategies operational metrics and technology roadmaps.
- Develop Strategic Partnerships within and beyond the business unit through driving the implementation of complex programs across GCS globally.
- Enable Process Adoption by developing training change management and enablement programs that promote sustainable usage of tools and processes.
Why Join Us
Youll have the opportunity to shape how a global fast-moving cloud organization evolves its processes in an increasingly AI-enabled world. If youre motivated by impact leadership and the opportunity to build intelligent systems that scale we want to hear from you.
Qualifications :
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 8 years of experience in process improvement operations or strategy rolespreferably in cloud-based or SaaS environments.
- 5 years management experience; proven experience leading global teams and driving cross-functional initiatives.
- Strong knowledge and practical application of Lean Six Sigma (Green or Black Belt preferred) and Operational Excellence principles.
- Experience in transformational process initiatives
- Experience with AI-driven process automation agentic design or intelligent workflow platforms is a strong plus.
- Excellent stakeholder management communication and influencing skills across all levels of the organization. Ability to influence without direct authority for productive collaboration across multiple organizations
- Proven ability to build strategic relationships and generate value-adding work opportunities to grow the project pipeline/backlog.
- Passion for innovation continuous improvement and operational agility.
- Knowledge of the ServiceNow Platform a plus
- Bachelors degree in Engineering Business Operations or a related field.
For positions in this location we offer a base pay of $146400 - $256200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
