Associate, Payroll Operations

Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement education and healthcare savings needs. Today Vestwell enables over 350000 businesses and nearly 1.5 Million active savers with over $30 billion in assets saved across all 50 United States.

Vestwell offers a range of products including workplace-delivered retirement plans employer-offered student loan repayment benefits and various savings accounts for education emergencies and individuals with disabilities.

Vestwells platform serves a diverse clientele including financial advisers employers third-party administrators financial institutions payroll providers government agencies and individual savers. To learn more

Who Are We Looking For

Vestwell is expanding and were excited about growing our Operations team with entry-level Operations Associates who are passionate about our mission to change the retirement Fin-Tech space. At a high level were looking for someone who has insane levels of attention to detail and proven ability of juggling multiple priorities at once. You will be key to powering transactions on the platform and ensuring it runs at full speed.

Were a startup so a self-starter mentality comes first and foremost. You are someone who will dive into whatever challenge is placed in front of you and find creative ways to solve problems.

What Will You Be Doing

Day-to-day you will be expected to:

A key component of Vestwells mission to empower retirement savings includes effortless plan onboarding and ongoing plan administration. As an Operations Associate you will monitor and support these processes to ensure that sponsors can provide a 401(k) plan with as little friction as possible.

• Youre flexible creative team-oriented results-driven and can effectively collaborate with both internal and external stakeholders.
• Develop both internal & client-facing knowledge bases; look for ways to continuously improve existing processes.
• Support and guide team members monitoring their volume while ensuring timely and accurate remediation of a high volume of complex operational issues
• Collaborate with teams across the Vestwell organization to provide feedback on platform enhancements and procedural efficiencies.
• Maximize team efficiency through timely completion of tasks and projects in addition to rapidly identifying sorting and assigning incoming work across platforms.
• Identify and resolve discrepancies in high priority payroll deferrals eligibility and other related activities to ensure our data is consistent and accurate.

Requirements

The Necessities:

• Excel proficiency (e.g. youre a pro at pivot tables and know your way around with VLOOKUPs)
• Comfort working in a start-up environment with a substantial degree of autonomy and flexibility
• Exceptional analytical and detail-oriented aptitude; a high degree of accuracy is required
• Ability to manage time effectively set priorities and meet deadlines
• Excellent verbal and written communication skills
• Problem solving skills ability to conduct research analyze and communicate information to troubleshoot resolution
• Bachelors degree or equivalent combination of formal education and work experience.
• 1 year relevant experience in Financial Services Operations or SaaS industries

The Extras

• Payroll system experience
• Proficiency with productivity tools especially JIRA
• Retirement industry experience

This role will be based in one of our New York City HQ Austin TX or King of Prussia PA offices and will be part of Vestwells hybrid in-office operation.

The expected base salary range for this position is $60K - $65K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

OUR BENEFITS

Were an innovative high-growth company with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy but all employees are welcome at our bright comfortable office with many workspace options in our Midtown Manhattan office so everyone has a setting that is the most productive for them. Oh and naturally we have a great 401(k) plan!

OUR PROCESS

It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell your experience and your interests. Next steps can vary by role but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer a portfolio review for a Designer deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well.Before making an offer our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer.We prioritize transparency and lack of surprise throughout the process.

For your awareness you will only receive correspondence from any other domain not ending not our Recruitment team.

VestwellsPrivacy Policy.Attention California residents: In the course of conducting our business and complying with federal state and local government regulations governing such matters as employment tax insurance etc. we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here:Vestwells California Privacy Rights Policy.