Ambassador
Ambassador
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Job Description
We are searching for an Ambassador someone who works well in a fast-paced this position you will help meet the unique needs of patients and families at Texas Childrens Hospital including transportation and lodging assistance problem resolution as well as patient and family programming.
Think youve got what it takes
Qualifications:
Being fully vaccinated against COVID-19 including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible is required for all employees at Texas Childrens unless approved for a medical or religious exemption.
- Required H.S. Diploma or GED
- Required 3 years related customer service experience
- Spanish speaking preferred and tracked as defined Communicating with Patients and Families with a Language Barrier Policy
Responsibilities:
- Provides concierge services to patients and families.
- Identifies needs within patient and family population and develops handouts/ website resources to address those needs as evidenced by supervisor observation.
- Contacts out-of-town families to assess needs and provides referrals to appropriate resources.
- Assists families with obtaining reservations lodging and transportation needs. Informs families of services available within hospital (Social Services Family Relations and Child Life) and contacts appropriate departments to assist families.
- Works with Ronald McDonald House to provide additional assistance to families of patients in intensive care units.
- Provides patient and family activities for waiting areas and ensures that supplies are maintained.
- Develops and implements programs for siblings during patient and family visits.
- Work with patients families and staff to ensure customer satisfaction.
- Develops and implements staff training to ensure appropriate referral to Guest Services.
- Communicates with families bilingually to provide accurate information and ensure families understanding.
- Actively seeks out families to provide a high level of personal attention as evidenced by family reports and supervisor observation.
- Documents and communicates to appropriate staff members issues raised by families.
- Works with staff to develop new customer service initiatives for individual units and hospital wide.
- Coordinates holidays and other activities for patients and families.
Employment Type
Full-Time
