Guest Experience Ambassador

POSITION SUMMARY

At the heart of local communities Sheraton brings people togetherboth our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Supervisor because together we are better. Start your career at Sheraton where you dont just work - you belong.

Position Summary:

• Be an expert on the hotel and the surrounding community know it inside and out to exceed guest expectations
• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries creating meaningful guest experiences that are tailored to the guests requirements
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service enabling future bookings
• Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g. Restaurant & Bar Front Desk Business Center Lounge etc.)
• Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather summarize and provide local area knowledge to inform guests about the property and the surrounding area amenities including special events and local activities
• Contact appropriate individual or department (e.g. Bellperson Housekeeping Food & Beverage Server) as necessary to resolve guest call request or problem.
• Report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications
• Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets
• Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift.
• Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested.

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar supervisory role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
• Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
  
  

Sheraton Hotel is part of Marriott Internationals Premium portfolio which has committed to putting people first for 90 years. Apply now!