Client Success Associate (B2B)
Client Success Associate (B2B)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.
What We Need
We are looking for a Client Success Associate to join Element Fleet Management. As the largest pure-play fleet manager in the world we provide unmatched products and services and solutions to our clients.
At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!
Are You:
A customer-oriented individual that has the ability to work in a fast-paced organization that fosters agility and embraces an entrepreneurial spirit
Skilled at identifying process improvement opportunities and developing solutions leveraging technology and business tools
As a Client Success Associate you will contribute to a clients ability to achieve goals as well as to Element Fleets achievement of account retention and growth objectives. You will provide support to the FPS (Fleet Partnership Solutions) team on reporting serve as back-up and/or assist FPS Partners in support of their assigned portfolios when needed and use your exemplary customer service skills to ensure the highest level of client satisfaction.
A Day in the Life
Execute day-to-day tactical requests as communicated by the FPS Partner/Lead
Receive complete coordinate and/or escalate requests and activities that support product and asset management
Manage exceptions to ensure processes / requests are followed up timely and closed loop
Identify requests that require specialized knowledge or escalation; leverage subject matter experts to quickly and efficiently resolve inquiries
Requirements
High School diploma or equivalent required. BS/BA in business or related field preferred (equivalent customer service experience may be considered in lieu of a BS/BA
Minimum 1 year of Client experience preferably in a B2B (business to business) or services organization
Experience working with Electric Vehicles (EVs) or EV knowledge is a bonus
Solid working knowledge of Microsoft suite of programs.
Strong excel knowledge including formulas data analytics v- look ups pivot table etc.
Positive attitude and ability to work collaboratively with others whom share different opinions
Ability to manage multiple tasks and priorities
Self-motivated and professional team player who works well with others
Ability to work in a constantly changing environment while achieving quality results
*Internally this role is referred to as FPS Associate*
The hiring base salary range for this position is $49100 - $67500 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data.
Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .
Required Experience:
IC
Employment Type
Full-Time
