Implementation Specialist, Sr
Implementation Specialist, Sr
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Combined Insurance a Chubb Company is seeking a Sr. Implementation Specialist to join our fast-paced high energy growing company.We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working talented professionals!
JOB Summary
The Sr. Implementation Specialist is responsible for developing and managing client implementation project plans for new and existing implementations. Coordinate with internal and external partners to ensure appropriate timeframes are established and key timelines are met throughout the implementation process.
Responsibilities
Single source of contact for clients brokers and external partners during the implementation and enrollment process
Partner with Enrollment Services to ensure quality timely enrollments
Manage the internal Implementation process including execution of enrollment data
Demonstrate a solid knowledge of CWBs products services including administration and billing and technology platforms
Display an understanding of interdependencies/relationships with other internal partners
Conduct product and technology platform enrollment trainings for key agencies brokers and benefit counselors
Participate in VIP and Finalist presentations
Establish and build cohesive partnerships with internal and external customers
Deliver exceptional and timely customer service when addressing implementation questions and issues
Manage and steward implementation issues toward resolution in a timely and efficient manner
Responsible for service delivery up and thru first bill payment and reconciliation
COMPETENCIES
Problem Solving:Takes an organized and logical approach to thinking through problems and complex issues.Simplifies complexity by breaking down issues into manageable parts.Looks beyond the obvious to get at root causes.Develops insight into problems issues and situation.
Continuous Learning:Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally.Seeks and takes ownership of opportunities to learn acquire new knowledge and deepen technical expertise.Takes advantage of formal and informal developmental opportunities.Takes on challenging work assignments that lead to professional growth
Initiative:Willingly does more than is required or expected in the job.Meets objectives on time with minimal supervision.Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
Adaptability:Ability to re-direct personal efforts in response to changing circumstances.Is receptive to new ideas and new ways of doing things.Effectively prioritizes according to competing demands and shifting objectives.Can navigate through uncertainty and knows when to change course
Results Orientation:Effectively executes on plans drives for results and takes accountability for outcomes.Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.Takes full accountability for achieving (or failing to achieve) desired results
Values Orientation:Upholds and models Chubb values and always does the right thing for the company colleagues and customers.Is direct truthful and trusted by others.Acts as a team player.Acts ethically and maintains a high level of professional integrity.Fosters high collaboration within own team and across the company; constantly acts and thinks OneChubb
Skills
Demonstrated analytical skills and knowledge base to consult with customers on insurance products
Excellent interpersonal and communication skills both verbal and written good presence strong team player encouraging diplomatic and flexible with the ability to listen well be persistent and patient in endeavoring to fully understand customer needs
Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight
Ability to prioritize and manage customer expectations accordingly
Educationand Experience
Minimum of three years of insurance industry knowledge and experience in implementation account management or project management is marketplace experience preferred
Minimum of three years of experience successfully managing projects and/or stakeholders with and without direct authority strongly preferred
Bachelors degree or equivalent experience required
Required Experience:
Unclear Seniority
Employment Type
Full-Time
