Senior Manager - Property & Business Operations
Senior Manager - Property & Business Operations
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Job Description
- Full time Ongoing role
- Flexible location
- Generous salary packaging available
About Red Cross
Australian Red Cross is part of the worlds largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
About the role
The Senior Manager Property & Business Operations is a key leader responsible for the strategic and operational oversight of property and core business operations within the Humanitarian Settlement Program (HSP) and other broader Migration Support Programs (MSP). This role ensures the consistent high-quality and compliant delivery of services across all locations directly contributing to the social and economic wellbeing of refugees and humanitarian entrants.
This position plays a pivotal role in establishing and maintaining robust national systems infrastructure and subcontractor arrangements that align with contractual requirements legislative obligations and Red Cross values. The role leads the development and implementation of policy procedures and operational standards across the HSP Programs service delivery tenancy and property management as well as broader business operations.
A core component of the role involves national contract management of HSP ensuring services are delivered to agreed standards through consistent performance monitoring relationship management and quality assurance practices. The Senior Manager is also responsible for driving continuous improvement initiatives responding to policy and legislative changes and integrating best practices and innovative approaches into HSP delivery.
As a senior leader within the Migration Support Programs the Senior Manager Property & Business Operations contributes to national strategy stakeholder engagement sector advocacy and service integration. The role provides strong leadership to national and local teams fostering a culture of accountability collaboration and service excellence.
You will bring
- Comprehensive technical knowledge of tenancy law human services legislation and policy frameworks relevant to refugees and people made vulnerable through migration.
- Comprehensive technical knowledge of advanced planning budgeting financial management and reporting including oversight of tenancy-related claims and contractual cost recovery.
- Substantial knowledge and understanding of developing and implementing systems that ensure compliance consistency and continuous improvement in practice and service delivery.
- Substantial knowledge and understanding of business acumen and professional judgement with an ability to proactively identify and implement solutions aligned with organisational purpose and contractual outcomes.
- Substantial knowledge and understanding of how to build effective relationships with internal and external stakeholders across multiple locations and functions in order to unite people around shared goals and consistently representing Australian Red Cross values.
- Substantial knowledge and understanding of cultural awareness and fostering belonging safety and collaboration within diverse teams and client groups.
- Comprehensive technical knowledge of tenancy operations and relevant systems.
- Comprehensive technical knowledge of high level analytics with the ability to interpret complex information identify trends and drive evidence-based decision-making and innovation.
- Substantial knowledge and understanding of how to deliver client- and customer-centric solutions balancing humanitarian principles with operational efficiency and quality service outcomes.
- Leads with integrity and supports high team performance through coaching feedback and development and role models ethical accountable practice.
- High level of interpersonal skills and ability to communicate effective and persuasively both verbally and in writing across diverse audiences.
- Ability to operate under limited direction from senior employees and work with and lead teams and people from diverse backgrounds and create a collaborative working environment.
- Undertake significant projects involving sound analytical skills and demonstrated ability to assess evaluate and solve problems.
Mandatory Requirements
A clearance to work with Children and a current Drivers Licence is require for this role
Benefits that act for you while you act for humanity
Financial wellbeing:In addition to your salary you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15900 for living expenses (such as rent groceries utility bills); up to $2650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Health & Wellbeing:You can tap into specialist advice for nutrition sleep resilience and mindfulness. And access guided meditation and other wellbeing programs.
Work/Life Flexibility:You can access flexible working arrangements paid Me day just for you and a wide range of other paid leave options
Career development:Access to ongoing learning training and development courses
Further information
This role is covered by the Social Community Home Care and Disability Services Award - Level 6.
To find out more about this opportunity please contact Jessi Claudianos on emailprotected
Applications close at 11:55pm on 6th August 2025
We encourage applicants to apply ASAP as we will be reviewing applications as they are submitted and may fill this role prior to the advertised closing date.
While we appreciate all interest in our organisation we wont engage with or accept candidates from agencies or consulting firms on this occasion.
Other details
- Job familyMigration Support
- Job functionSenior Manager
- Pay typeSalary
Required Experience:
Senior Manager
Employment Type
Full-Time
