Guest Services Representative - Info Desk
Guest Services Representative - Info Desk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Description
Summary:
The primary function of the Guest Services Representative is to greet and monitor all visitors to Norwalk Hospital. Additionally the Guest Services Rep provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. Adheres to all hospital policies including patient confidentiality while helping to direct patient/visitors to their proper destination. Representative should process visitors in an efficient courteous and friendly manner in order to achieve patient and visitor satisfaction.
Responsibilities:
1. Information Desk Badge Processing: Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor to navigate through different computer programs to troubleshoot technical to process visitors and distribute badges in a timely efficient manner.
2. Department and Hospital Policies: Adhere to all policies specific to visitor restrictions and patient confidentiality.
3. Customer Service: Demonstrate a courteous and friendly manner when assisting visitors and general public. Assist visitors with valet inquiries in the absence of the parking ambassador. Locate and coordinate with appropriate departments for the receiving of after hour and weekendtime sensitive packages
Communications:Identify and communicate emergencies that occur in the lobby area accurately.
other duties as assigned.
6. Fulfills all compliance responsibilities related to the position.
Education: HS GRAD/EQUIVALENT
Other Information:
Required:
High school diploma or in reading writing and speaking English. Ability to deal with visitors in a courteous and professional manner. Experience with Microsoft office and email
Data entry required. Minimum Experience:1 year.
Desired: Prior experience in customer service oriented positions. Ability to communicate in Spanish and/or Portuguese a plus.
Company: Norwalk Hospital Association
Org Unit: 448
Department: Info Desk
Exempt: No
Salary Range: $17 - $21 Hourly
Required Experience:
Unclear Seniority
Employment Type
Full Time
