Quality and Accreditation Partner

Quality & Accreditation Partner

Drive excellence in service delivery and compliance

Location: Support Centre - Milton
Employment Type: Full-Time Maternity Leave Contract until October 2026
Salary: $95000 Superannuation Travel Allowance Salary Packaging

About us:

Lutheran Services is a not-for-profit organisation dedicated to delivering high-quality aged care community services and retirement living across Queensland. Our values-driven approach ensures that our clients receive the best care and support in a safe respectful and empowering environment.

We have a strong workforce of over 2000 people that makes a difference to the lives of many people every day. They bring our vision to life helping those we serve to pursue the lives they hope for and enable the communities we are part of to thrive.

About the role:

Across our urban and regional Queensland services our team of Quality & Accreditation Partners work at all levels across local services department leads and corporate support service staff to provide practical outcomes to the business in the areas of quality processes and compliance.

Reporting to the Compliance and Quality Manager you will consult collaborate and network with Lutheran Services employees from Queensland sites based in your region. The role is based as Nundah with required travel under a regular schedule to other sites located in Brisbane and Caboolture. You will also be required to travel bi-monthly to other sites over SE Qld for team meetings.

This role focuses on implementation and compliance at site level to maintain consistent best-practice quality systems and improvements including but not limited to:

• Support on-site teams to understand regulatory framework
• Lead coordination of all accreditations and external audits
• Have input into site investigations when required
• Maintain risk registers
• Support sites with development monitoring and review of procedures
• Conduct internal auditing
• Support sites to comply with report recommendations
• Ensure compliance with Service Level Agreement
• Build strong relationships with Site Managers and teams.

About you:

• Experience in a similar role in quality auditing or management
• An understanding of legislation compliance such as the Aged Care Quality and Safety Standards and/or the NDIS Quality Standards and/or Human Services Quality Framework or other industries that hold similar accreditation standards
• Clinical staff who have an interest in quality or experience in a quality role within the health industry will be looked at favourably but is not essential
• High level of communication interpersonal skills and strong stakeholder engagement
• High level critical thinking analytical data trend analysis and problem-solving skills
• Strong written and verbal communication skills.

What we offer:

• The opportunity to be part of a respected Not for Profit Organisation
• Excellent remuneration package including access to salary packaging
• Access to discounts such as health insurance holiday and travel gym membership IT and home appliances
• Membership to our full-service Employee Assistance Program including professional lifestyle and wellness support
• Learning and professional development opportunities.
• Our exclusive Thrive wellbeing program

Apply Now:

Click Apply Now to complete an application. Applications will be received as they come in so we encourage you to apply promptly. For more information please contact or view position descriptionhere.