Senior Manager - Strategic Insights

The Senior Manager - Strategic Insights will lead AFCAs strategic intelligence this high-impact role youll guide a team of analysts and engagement professionals to deliver actionable insights that inform AFCAs strategy policy development and legislative engagement.

Youll play a pivotal role in identifying emerging risks financial trends and regulatory shifts ensuring AFCA remains proactive informed and influential. This role also supports AFCAs data and technology roadmap helping define future analytics capabilities and establish best-practice methods. Were on the search for a data driven proven leader to deliver strategic intelligence and influence organisational strategy.

Typically in this role you will: 

• Lead the development of strategic insights that shape AFCAs organisational direction
• Oversee complex analytics projects that identify systemic risks opportunities and trends across financial services and consumer behaviour
• Translate insights into strategic recommendations for AFCAs executive and board-level decision-making
• Deliver high-quality analysis to support policy strategy and legislative engagement
• Collaborate across AFCA to identify emerging risks and opportunities
• Present findings and strategic recommendations to diverse audiences including regulators government officials and industry leaders.
• Build and maintain strong relationships with internal leaders subject matter experts (SMEs) and analysts to embed insights into operational and strategic planning.
• Guide the evolution of AFCAs data and analytics capabilities
• Influence national conversations on financial fairness and consumer protection
• Manage and mentor a high-performing team of analysts and engagement professionals

Qualifications :

To be successful in this role you will need:

• Proven leadership in strategic analysis policy or regulatory environments
• Strong analytical and storytelling skills with the ability to influence senior stakeholders
• Experience in data strategy governance and technology-driven insights
• Proven leadership in developing and delivering strategic intelligence and influencing organisational strategy.
• High data literacy and experience in using data in a professional context through actionable insights to help drive evidence-based decision making within an organisation
• A collaborative mindset and ability to work across diverse teams
• Passion for fairness innovation and continuous improvement
• Demonstrated knowledge of Data Governance and Data Ethics Frameworks as well as the ability to understand and influence data structures and models
• Relevant tertiary qualifications in a related field such as data or business analytics

Additional Information :

• BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
• Financial benefits Not-for-profit salary packaging to boost take-home pay.
• Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Full-time