Senior Maintenance Manager
Senior Maintenance Manager
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Job Description
Senior Maintenance Manager
Location: Remote from Latin America
Working Hours: U.S. business hours (CST/EST preferred)
English Level: C1
About the Role
A fast-scaling single-family rental platform is hiring a Senior Maintenance Manager to lead the day-to-day maintenance operations across a growing portfolio of homes in multiple U.S. markets. This is a fully remote leadership role overseeing a team of three responsible for vendor performance operational costs and resident satisfaction. The role is ideal for someone with deep property maintenance knowledge strong remote troubleshooting skills and experience managing distributed teams.
Key Responsibilities
- Remote diagnostics: Accurately scope complex repair issues using resident interviews photos/videos and IoT data. Target 95% first-call diagnostic accuracy.
- Team leadership: Manage and coach two Maintenance Coordinators and one Assistant Maintenance Manager. Maintain engagement scores 4/5.
- Vendor expansion: Source vet and onboard maintenance vendors in underserved markets. Reduce vendor acquisition cycle time by 30%.
- Quality control: Track work order KPIs including cycle times callback rates and satisfaction scores. Enforce standards and remove underperforming vendors.
- Budget management: Own the maintenance P&L. Deliver repairs under budget while maintaining quality. Proactively flag cost drivers and negotiate vendor pricing.
- Escalation handling: Act as the escalation point for high-priority issues. Use a phone-first approach for rapid empathetic communication with residents and internal stakeholders.
- Process improvement: Lead SOP creation and implement tech-based solutions (e.g. playbooks preventive programs) to streamline operations.
Requirements
- 5 years in a senior maintenance leadership role in residential property management
- Experience managing maintenance operations remotely and leading distributed teams
- Deep technical knowledge of HVAC electrical plumbing roofing and structural systems in single-family homes
- Proven ability to troubleshoot issues over the phone and develop accurate remote estimates
- Strong budget ownership track record with ability to reduce costs while preserving quality
- Proficiency in tools like AppFolio Property Meld or SightPlan
Preferred Qualifications
- Prior experience with single-family rental portfolios in the U.S. market
- Familiarity with IoT-based maintenance monitoring or diagnostics
Compensation & Logistics
- Full-time remote role based in Latin America
- Aligned to U.S. time zones (CST/EST preferred)
- Compensation: $27000 to $32000 USD per year
- Reporting to the Director of Property Operations
- Success in this role looks like delivering under-budget maintenance with high resident satisfaction growing a high-performing team and cutting vendor onboarding times by 30% within the first 6 months
Company Overview
The hiring company is a tech-forward U.S.-based operator of single-family rental homes scaling rapidly across multiple states. They prioritize operational efficiency high-quality resident experiences and leveraging technology for smart property management.
Employment Type
Full Time
