Manager, Student Advocacy and International Student Support
Manager, Student Advocacy and International Student Support
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Job Description
Student Support and Registrar Mt Helen Campus
Full-time continuing appointment
HEW 8 - $113125 p.a. plus up to 17% superannuationPosition closing date: 10/08/2025
Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support social equity skills and employment we are driven to make difference to every student and the community providing lifelong learning skills and research locally regionally and globally.
With University and TAFE campuses in Ballarat Berwick Gippsland and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.
About the role
You will be responsible for the leadership and continual development of the Student Advocacy and International Student Support team ensuring that students receive timely and relevant supports that promote and foster the development of the skills needed to succeed.
You will:
lead a specialised team ensuring that the requirements of the Federal Government in Higher Education Support Guidelines 2022 are followed;
review and develop policy and procedures and implement recommendations;
ensure all advice policies and procedures and work related to international student support is consistent with the ESOS Act and National Code FedUni policies and procedures and strategic direction and legislative instruments; and
continuously monitor and improve the Student Advocacy and International Student Support services to provide best practice advice and support to students.
About you
You will possess demonstrated ability to plan manage and deliver a range of comprehensive diverse high-quality services across multiple locations including leading the evaluation of and continuous improvement and innovation of service initiatives that enhance the student experience.
You will possess demonstrated:
sound understanding of issues and challenges facing international students of numerous diverse backgrounds and the requirements of the ESOS Act and National Code;
ability to apply rapidly and accurately legislative and/or policy change to changed operational work practices;
ability to lead manage coach and develop staff and provide positive leadership to support staff in achieving quality and timely outcomes; and
ability to strategically influence and persuade clients and management across a large and complex organisation.
All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.
How to apply
Please apply by Sunday 10 August 2025
Applicants are required to submit a resume and a suitability statement not to exceed two-pages.
Federation University is committed to The Circle Back Initiative program whereby we will respond to every applicant.
If you are experiencing technical difficulties with your application please email the Recruitment team or phone. Our position descriptions also list a contact person for job specific inquiries.
Let our staff tell you more.
Required Experience:
Manager
Employment Type
Full-Time
