IT Service Management Engineer @ING Hubs Romania
IT Service Management Engineer @ING Hubs Romania
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Job Description
Discover ING Hubs Romania
ING Hubs Romania offers 130 services in software development data management non-financial risk & compliance audit and retail operations to 24 ING units worldwide with the help of - .
We started out in 2015 as INGs software development hub then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and : -.
with more than 1800 colleagues active in Data Management Touchpoint Channels & Integration Core Banking and Global Products.
We enjoy a flexible way of working and a highly collaborative environment where fair and constructive feedback is encouraged.
For us impact isnt a perk. Its the driver of our work. We are guided and rewarded by a shared desire to make the world a better place one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you
Your day to day
- Change Management: Coordinate all change activities across the organization. Ensure that requested changes meet business standards and objectives and maintain high quality in the change management process.
- Operational Resilience Coordination: Facilitate centralized planning and coordination of DDoS simulations and Disaster Recovery tests working closely with execution teams to ensure alignment and readiness.
- Lifecycle & Configuration Management: Oversee and improve lifecycle and configuration management practices across platforms.
- Community Engagement: Act as the community manager for our Ops Engineer community. Organize and chair regular knowledge-sharing sessions community events and communicate key updates (e.g. incidents root cause analyses platform changes).
- Automation & Continuous Improvement: Identify opportunities to automate recurring tasks and facilitate quarterly retrospectives to continuously improve team collaboration and efficiency.
- ITSM Best Practices: Promote and support the implementation of ITSM best practices across teams.
What youll bring to the team
Must-Have:
- Experience in IT operations particularly in change management and ITSM processes.
- Familiarity with support processes and tools.
- Excellent communication assertiveness and diplomacy.
- Strong organizational project and time management skills.
- Analytical thinking and problem-solving abilities.
- Strong interpersonal skills: curious proactive adaptable empathetic and eager to learn.
Nice-to-Have:
- Experience coordinating DDoS simulations disaster recovery and testing activities.
- Familiarity with ServiceNow Azure DevOps PowerBI Grafana.
- Exposure to cloud technologies CI/CD pipelines.
- Scripting knowledge (e.g. Python or similar).
If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it read the privacy notices on ourwebsite (make sure to scroll until you reach the Data Protection section/ Candidates tab).
Employment Type
Full-Time
