Liability Claim Specialist
Liability Claim Specialist
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Job Description
Purpose of the role
Manage a portfolio of claims from start to finish delivering evidence-based outcomes while providing exceptional customer service throughout the claims journey.
Key priorities
- Manage a portfolio of liability claims across home landlord and SME products
- Proactively drive exceptional outcomes and timely claim resolutions
- Deliver strong financial and customer service results
- Build and maintain effective relationships with suppliers and intermediaries
- Respond to customer queries with professionalism and care
- Contribute to continuous improvement within the claims team
- Ensure compliance with regulations and the General Insurance Code of Practice
- Maintain high performance across evolving business KPIs
- Promote a strong risk and safety culture in line with company policies
- Champion Youis values and support operational excellence
About you
Experience & Knowledge:
- Minimum 5 years insurance claims experience including 3 years in liability claims
- Strong knowledge of relevant legislation regulations and legal processes
- Solid understanding of claims principles across multiple portfolios
- Understanding of broker-intermediated markets and managing service agreements
- Proven ability to deliver exceptional customer service in complex environments
- Solutions-focused with strong commercial acumen and sound judgment
- Effective at managing competing priorities and meeting deadlines
- Excellent written and verbal communication skills
- Committed to compliance and accountability within delegated authority
- Demonstrates alignment with company values and contributes to a positive team culture
- Legal qualifications highly regarded
Ways of working
Fortitude Valley office:
Conveniently located at the corner of James St and Ann St our Fortitude Valley office is just a short walk from the train station and well-connected by bus. Its also near some of Brisbanes best restaurants bars and shops!
Why Youi
At Youi we challenge the normin both insurance and hiring. With 3000 employees were growing fast driven by diversity individuality and a passion for awesome service. Our dynamic honest and human-focused team values every contribution. If youre ready to make a difference join us!
- Work-Life Balance 22 days of leave (including your birthday) paid volunteer day and onsite wellness services.
- Wellbeing Free fitness classes bike hire onsite health checks and a 24/7 employee assistance program. Enjoy social sports virtual health challenges and two onsite cafs.
- Financial Perks 15% insurance discount retail deals and financial wellbeing & health insurance consults.
- Career Growth Career progression and paid study leave.
As a Circle Back Initiative member we commit to respond to every application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
