Onboarding Specialist
Onboarding Specialist
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Job Description
Onboarding Specialist (SaaS Implementation)
Latin America (remote)
About the Role
Heymarket is looking for an Onboarding Specialist to manage the end-to-end implementation journey for new customers. Youll be responsible for technical setup platform training and strategic integration with tools like Salesforce HubSpot and Aircall. This is a remote role for Latin America-based professionals with strong English skills and experience in SaaS environments.
In your first 3-6 months success looks like:
- Managing 1520 concurrent customer onboardings without dropping details
- Leading structured onboarding calls with high CSAT scores
- Executing CRM and support tool integrations with zero critical errors
- Reducing time-to-value for new customers by streamlining setup steps
Key Responsibilities
- Own the full onboarding process: account configuration 10DLC registration phone number hosting and user setup
- Lead onboarding sessions and platform training for new customers
- Execute technical integrations with Salesforce HubSpot Aircall and related platforms
- Serve as the technical point of contact during the onboarding phase resolving issues quickly
- Coordinate with Sales and Customer Success to customize onboarding for varying customer types
- Track progress and document every step to ensure smooth handoffs
Requirements
- 2 years in onboarding implementation or technical support ideally in a SaaS company
- Strong command of tools like Salesforce HubSpot Zendesk and Retool
- C1 or C2 English level; able to communicate clearly with U.S.-based customers
- Highly organized; able to manage 1520 concurrent implementations
- Problem-solving mindset with the ability to work independently and prioritize well
- Based in Latin America and available to work U.S. business hours
Preferred Qualifications
- Experience setting up 10DLC registration and number hosting
- Familiarity with customer success workflows in fast-paced startups
Compensation & Logistics
- Full-time remote role based in Latin America
- Compensation: $3000 - $4000 per month based on experience
- Must have reliable internet and overlap with U.S. time zones
Company Overview
Heymarket is a business messaging platform that helps teams manage customer conversations across SMS WhatsApp and other channels.
Customers include startups and enterprise companies seeking a more efficient way to communicate with their audiences.
Job description created by a nearshore staffing agency.
Employment Type
Full Time
