Senior Member Advocate (Consumer Accounts)
Senior Member Advocate (Consumer Accounts)
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Job Description
Since 1998 Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment minimize risk exposure and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals Businessolvers unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
At Businessolver you have opportunities for individual development through our common language: Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule.
We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding spending account enrollment and participation. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person a family member or a loved one that needs your support.
The Gig:
- Provides outstanding support to inbound callers regarding Health Spending Account inquiries and requests.
- Assists with enrollment related to Health Spending Account programs
- Answer inbound calls professionally with high energy and a positive attitude and a little charm.
- Respond accurately and thoroughly to caller inquiries and document call details accordingly.
- Ensure compliance in all areas of processing completing all transactions timely and accurately.
- Take accountability for the entire process from receipt of work to resolution.
- The ability to jump in and help. This is a roll up your sleeves position and you will need to understand our business our clients business and processes so you can help others effectively do their jobs.
- Work under general supervision following established procedures.
- Role will initially require schedule of 9am - 6pm CT
What You Need to Make the Cut:
- 3 years experience with healthcare related spending accounts: Flexible Spending Accounts (FSA) Health Savings Accounts (HSA) Dependent Care Accounts (DCA) and Health Retirement Accounts (HRA) is required and non-negotiable
- 5 years experience with Health Spending Account is ideal.
- The following experience is also ideal for this role and is applicable to the three-year experience requirement: Medical Savings Accounts (MSAs) Healthcare Savings Accounts Tax-Advantaged Health Accounts Healthcare Savings Plans Medical Expense Accounts and Personal Health Accounts.
- Strong customer-centric mindset.
- Comfort level with technology we are a technology company!
- Ability to diagnose and own technology issues.
- Strong people skills to find success in every opportunity.
- Exceptional phone etiquette and communication skills.
- Team player mentality someone who strives for excellence.
This is a work-from-home role. We require the following:
- A professional organized and quiet home workspace.
- Internet speeds above 50 Mbps (Download) and 5 Mbps (Upload).
The pay range for this position is $18.50 to $27.00 dollars per hour (pay to be determined by the applicants education experience knowledge skills and abilities as well as internal equity and alignment with market data).
#LI-DNI
Other Compensation: If this position is full-time or part-time benefit eligible you will receive a comprehensive benefits package which can be viewed here: Applicant.
At Businessolver we take our responsibility to protect our clients employees and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. Weve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted best-in-class providers to conduct background checks verify identities and confirm references. These steps arent just about compliance theyre about ensuring fairness safety and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. Its just one of the many ways we uphold the standards that matter most to you to us and to the people we serve.
With heart
The Businessolver Recruiting Team
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy procedures and controls.
(Applicable to all roles at an AVP DIR VP Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status and more. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
#LI-Remote
Required Experience:
Senior IC
Employment Type
Full Time
