Senior Associate, Global Partner Support Platform Programs
Senior Associate, Global Partner Support Platform Programs
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Job Description
The salary range for this position is $ per year. The base salary offered may vary depending on location job-related knowledge skills and experience.
Do you thrive working at the intersection of technology and operations Are you passionate about leveraging new technology and AI to drive operational excellence and efficiency If so join Wayfairs Global Partner Support (GPS) Platform Programs team as a Senior Associate!
Our team is responsible for improving partner support operations for Wayfairs suppliers carriers and customers by driving technology and process enhancements. This team collaborates closely with product management engineering and support teams to implement scalable solutions that enhance the supplier experience. We execute strategic initiatives that enhance supplier support through new software system capabilities platform migrations and AI-powered this role you will drive high-impact projects that improve support processes for over 20000 suppliers worldwide.
Youll be instrumental in shaping tech-driven enhancements optimizing automation and driving digital transformationensuring that Wayfair remains an industry leader in supplier support innovation.
What Youll Do:
- Lead Tech Projects: Spearhead large-scale cross-functional technology projects including platform migrations and system upgrades in close collaboration with product engineering and operations teams.
- Drive Automation & AI Initiatives: Identify and implement AI-driven enhancements and automation opportunitiesfrom sentiment analysis to workflow optimizationto improve efficiency and the partner experience.
- Optimize Processes: Analyze support trends and leverage data to refine support workflows enhance ticketing systems and improve self-service capabilities.
- Manage Strategic Execution: Define project roadmaps manage milestones and track KPIs to measure the business impact of your initiatives ensuring on-time and high-quality delivery.
What Youll Need:
- Bachelors degree
- 2-3 years of experience in technical project management consulting operations or a similar technology-focused role.
- Proven ability to lead cross-functional projects influence stakeholders and make data-driven decisions.
- Experience collaborating with product management and software development teams to deliver technical solutions.
- Familiarity with AI-powered solutions automation or digital transformation in a support or operational context. A background in customer service technology is a strong plus.
- Excellent written and verbal communication skills.
- Ability to work autonomously in a fast-paced environment managing multiple priorities.
- Experience with Atlassian tools (Jira Confluence) and a background in supplier/vendor management environments are preferred.
An Important Note about Wayfairs In-Office Policy:
- All Boston-based interns Co-ops and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days Monday - Thursday and work remotely Friday.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
Exec
Employment Type
Full-Time
