Communication Officer
Communication Officer
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Job Description
As post holder you are responsible for the tasks such as but not limited to the following:
- Take telephone calls and respond to inquiries aimed at hospital services and procedures
- Transfer telephone calls to intended recipients after screening them properly
- Arrange for appropriate emergency services by paging relevant medical staff members
- Make outgoing calls on requests of hospital staff members
- Answer queries pertaining to admitted patients by following strict confidentiality protocols
- Entering appointments of the patients in the system
- Arrange for meetings with doctors and other staff members
- Create and maintain logs of incoming and outgoing calls on a daily basis
- Operate paging systems and intercoms to communicate with medical staff during emergency services
- Distribution of the memorandums
- Daily census reports for all departments
- Following call center scripts when handling different topics.
- Manage large amount of inbound and outbound calls in a timely manner
- Identifying customers needs clarify information research every issue and providing solutions.
- Any other task assigned by management.
Qualifications :
Bachelors degree in Communications Healthcare Administration or a related field.
Experience: 1 to 2 years of exchange operator experience
- Communication Skills:
Exceptional verbal communication skills.
Ability to communicate effectively with diverse individuals including patients medical staff and colleagues. Patient Service Orientation:
Strong patient service orientation with the ability to identify and address patient and staff needs professionally and efficiently.Emergency Response:
Familiarity with emergency response procedures and the ability to efficiently coordinate emergency services by paging relevant medical staff members.- Solid understanding of healthcare procedures and regulations
- Excellent organizational and time management skills
- Problem-solving & Multi-Task Skills
- Willing to do work in different duty roasters
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
