ERP Release Management Specialist
ERP Release Management Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Wrist Service Center is looking for a highly skilled and detail-oriented ERP Release Management Specialist with a strong background in ITIL to join our growing IT team in Wrist. The ideal candidate will be responsible for managing the release process for our ERP system ensuring that all updates patches and new releases are deployed smoothly and with minimal disruption to business operations. The specialist collaborates with cross-functional teams including IT development and business stakeholders to optimize the ERP release process and maintain system stability.
What youll be doing:
Release Planning
- Develop and maintain a comprehensive release calendar for ERP system updates patches and new releases.
- Coordinate with stakeholders to define release scope timelines and dependencies.
- Ensure all releases go through standardized testing approval and deployment workflows.
- Identify and mitigate risks related to ERP releases including rollback planning.
- Ensure proper version control and documentation for all ERP system releases.
- Ensure that all release activities are aligned with business priorities and ITIL best practices
- Oversee the deployment of ERP releases ensuring that all technical and functional aspects are thoroughly tested and validated.
Release Deployment
- Coordinate with infrastructure and operations teams to ensure that the production environment is ready for release.
- Monitor the release process in real-time addressing any issues that arise during deployment.
Post-Release Support
- Conduct post-release reviews to evaluate the success of the release and identify areas for improvement.
- Provide support for any post-release issues working closely with the incident management team to resolve problems quickly.
- Document lessons learned and update release management processes accordingly.
Stakeholder Communication
- Communicate release schedules status and potential impacts to stakeholders across the organization.
- Act as the primary point of contact for all release-related inquiries and issues.
- Provide regular updates to senior management on the status of upcoming releases and any risks or issues.
ITIL Compliance
- Ensure that all release management activities comply with ITIL standards and best practices.
- Continuously improve release management processes by incorporating ITIL principles and feedback from stakeholders.
- Maintain up-to-date documentation of release management policies procedures and workflows.
What were looking for:
- Bachelors degree in Information Technology Computer Science or a related field.
- With proven experience (at least 7-10 years) in an ERP release management or IT service support role.
- ITIL certification v4 (ITIL Foundation or higher) is highly desirable. In-depth knowledge of ITIL framework specifically Change Management Release Management and Incident Management.
- Hands-on experience with ERP systems (e.g. SAP Oracle Microsoft Dynamics AX etc.) and their release processes.
- Experience with release management tools and software (e.g. Freshservice ServiceNow Zendesk JIRA Azure DevOps etc.) is preferred.
- Strong understanding of ERP systems and their architecture.
- Excellent project management and organizational skills.
Location: Times Plaza Building U.N. Avenue corner Taft Avenue Manila
Work Set-up: Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
