Operations Manager (Error Resolution)
Operations Manager (Error Resolution)
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Job Description
Title: Operations Manager
State Role Title:Gen Admin Manager II
Hiring Range: Commensurate with experience
Pay Band: 6
Agency: Department of Taxation
Location:Westmoreland
Agency Website: Type: General Public - G
Job Duties
The Virginia Department of Taxation seeks an efficient effective and professional leader to serve as Operations Manager in the agencys Tax Processing Office.
The Operations Manager leads a 57-member department focused on exception handling in a fast-paced production environment. The Error Resolution unit analyzes and corrects inaccuracies on submitted tax returns and payments before they can be posted to a taxpayers account. The Operations Manager will be responsible for planning budgeting coaching organizing and managing the inventory levels of all worklists ensuring the teams are operating efficiently and meeting goals for quality and timeliness.
Over the next several years Virginia Tax will be replacing its core tax processing system and the Operations Manager will have a meaningful opportunity to redesign and improve processes as part of this program.
The position is located at our Westmoreland Office in Richmond Virginia. This position is an office position and requires 5 days in the office. It is not eligible for telework.
The anticipated hiring salary is commensurate with experience up to $105000.
As a member of the Virginia Tax team you can expect additional benefits such as:
12 Paid State holidayson top of vacation sick volunteer and personal leave!
Comprehensive and affordablehealth benefits.
Got student loans You may be eligible for thePublic Service Loan Forgiveness program.
Participation in the Virginia Retirement SystemVA 457 Deferred Comp andmore.
At Virginia Tax
We are dedicated resourceful individuals who strive to exceed our customers only do we serve the public we are the public. We are a part of a community that cares about and celebrates each other who promote opportunities for growth within a stable environment and support a healthy work-life balance.
What we do matters. So do you
Minimum Qualifications
Proven ability to manage operations and direct staff in a high volume fast-paced production environment
Considerable experience with analyzing business processes or workflows to identify and implement improvements
Proven ability to manage budgets expenditures inventory and purchasing timelines
Proven ability to lead and support a work environment that promotes teamwork collaboration employee development and shared goals
Experience with managing and evaluating staff performance
Proven ability to lead projects and support large-scale cross-functional initiatives at the agency level
Considerable experience developing complex spreadsheets to monitor and track a variety of metrics forecast production volume resource needs and estimate costs
Excellent communication skills both verbal and written
Additional Considerations
Experience working in local state or federal government
Considerable knowledge of taxation and / or payment processing
Ability to work independently demonstrate good judgment identify risk make recommendations and serve as a resource to staff in resolving complex issues
Considerable knowledge of Word Excel and Outlook
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws rules and regulations.
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history tax compliance and DMV driving record (if applicable) checks. Selected candidates require a valid Drivers License.
Pursuant to Sections 2.2-3115 and 2.22-3115 of the Code of Virginia this position is designated to file a Statement of Economic Interests Form on or before the date the office or position is assumed and annually thereafter.
The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race sex color national or ethnic origin religion genetics age veteran status political affiliation or disability.
Reasonable accommodations are available to applicants with disabilities if requested during the application and/or interview process. If accommodations are needed please contact Human Resources at .
Virginia Tax participates in E-verify.
Consideration for an interview is based solely on the information within the application and/or resume.
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability use this link:Career Pathwaysfor Individuals with Disabilities or call DARS at or DBVI at .
Contact Information
Name: Virginia Tax Talent Acquisition Team
Phone:
Email:
Required Experience:
Manager
Employment Type
Full-Time
