Retail Operations Manager (Area Block Manager)

WHAT YOULL DO 

As Retail Operations Manager (Area Block Manager) you will report to Area Manager and you will implement together Companys strategy and goals in area of Croatia Albania & Kosovo. You will take part in setting a strategy in line with country goals to maximize Sales and Profit in your Area. Together with the Area team you will support the store teams to create the best shopping experience always meeting the expectations of customers and colleagues as well as following H&M procedures and standards will be a given for you. You will work with succession planning talent leadership development and structured performance management for your Store Managers based on results values and leadership. 

You will: 

• Regularly analyze and follow up your Areas Sales & Profit KPIs and take actions accordingly to maximize results.  
• Ensure that Stores scheduling maximizes conversion within the frame of the hours plan together with the Area Controller. 
• Prioritize actions that have a clear impact on selling together with the Area Team.  
• Work collaboratively with other stakeholders and Area Team on store operations store layout and product range optimization to improve overall efficiency and customer experience. 
• Monitor competitor landscape potential risks threats and opportunities and together with relevant Support Office functions take actions accordingly.   
• Actively involved in crisis management related to the stores of your area. 
• Collaborate with Area HR to build and develop great teams. Focus on succession planning talent and leadership development and structured performance management aligned with results values and leadership principles. 

WHO YOULL WORK WITH 

As  Area Block Manager you will play a vital role within the Area Team for Croatia Albania and Kosovo. Working closely with the Area Manager you will collaborate on setting strategic goals for your area. You will support and coach Store Managers to maximize profitability in your area while ensuring compliance with employee relations legal requirements and H&M policies. Alongside the Area Team you will implement initiatives to boost profit maintaining a balance between long and short-term planning.  

WHO YOU ARE 

We are looking for people with 

• Minimum 3 years experience in a leadership role with proven delivery of business results
• Strong commercial vision to set a strategy to maximize sales and profitability in your area
• Fluent knowledge of English spoken and written

And people who are 

• Creative flexible open-minded and easily to adapt to changes
• Clear and inspiring in communication with excellent organizational and time management skills 
• Result driven and able to drive goals forward with a proactive mindset 
• Strong in customer focus with an omni service-oriented mindset and the ability to set clear priorities making courageous decisions when necessary

WHO WE ARE 

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make. 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future.  

WHY YOULL LOVE WORKING HERE 
At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.  

• 10% staff discount in all H&M brands 
• Warm meal allowance 
• H&M Incentive share scheme - HIP. Learn more about the program here. 
• Retirement Award 
• Extensive internal training and onboarding program 
• Possibility of growing within the company (over 70% of our recruitment processes are internal)
• Hybrid work model 

JOIN US 

Our uniqueness comes from a combination of many things our inclusive and collaborative culture our strong values and opportunities for growth. But most of all its our people who make us who we are. 

This is afull-time role based in Zagreb Croatia. The Block Area Manager reports to the Area Manager HR/AL/XK. 

Apply by sending in yourCV in Englishas soon as possible but no later than 8th of August. Due to data policies we only accept applications through career page.  

Take the next step in your career together with us. The journey starts here. 

*We are committed to a recruitment process that is fair equitable and based on competency. We therefore kindly ask you to not attach a cover letter in your application. 

Remote Work :

No

Employment Type :

Full-time