Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

• Executive Desktop Support: Provide comprehensive white-glove technical support for executive-level Windows and macOS laptops desktops mobile devices (iOS/Android) and associated peripherals.
• Software & Application Support: Install configure troubleshoot and maintain executive software applications (e.g. Microsoft 365 suite custom business applications collaboration tools).
• Meeting & Event Support: Provide on-site technical assistance for executive meetings presentations and special events ensuring seamless operation of all technology.
• Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices.
• Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues perform component replacements and coordinate with vendors for repairs as needed.
• VIP Service: Provide prompt discreet and highly responsive support often requiring immediate attention and problem resolution.
• Documentation: Maintain accurate records of support requests resolutions and executive asset inventory.
• Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
• Collaboration: Work closely with other IT teams (e.g. Network Systems Security) to resolve complex issues and implement solutions.
• Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices.
• People Management: Manage a team of IT Support Specialists.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors degree in Business or an Information Technology field or equivalent education or related training
• 8 years of advanced experience managing in an Information Technology environment
• 8 years of experience implementing and supporting large scale client server solutions
• Excellent written and verbal communication skills
• Demonstrated proficiency in learning and applying technical concepts
• Ability to successfully interact with senior management across all lines of business and negotiate complex technical issues
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products
• Ability to travel occasionally overnight

Preferred Qualifications:

• Bachelors degree in Information Technology Computer Science or a related field or equivalent practical experience.
• 10 years of experience in desktop support technical support or a similar role with a strong emphasis on supporting VIPs or executive-level users in a financial institution.
• Experience leading small to medium teams.
• Proven expertise in troubleshooting and supporting both Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications (Outlook Word Excel PowerPoint Teams SharePoint).
• Strong understanding of mobile device management (MDM) concepts and troubleshooting (iOS.)
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues quickly and effectively.
• Exceptional communication (written and verbal) interpersonal and customer service skills.
• Highly Professional and Discreet: Ability to maintain strict confidentiality and exercise a high level of discretion when interacting with executive leadership.
• Self-motivated proactive and able to work independently as well as part of a team.