INTERNAL APPLICANTS ONLY - Order Processing Lead (Hybrid)

Interested in personal development and career progression We are currently seeking an Order Processing Lead to support the daily activities of our Order Departmentan exceptionally important business area with high standards of quality service accuracy and efficiency. 

The Order Processing Lead is a critical role offering support and guidance for various areas of the department. The role exists as a path for team development as well as personal growth. This position exists to create and drive a positive collaborative team environment. The ideal candidate will be a self-starter with outstanding problem solving and communication skills can work autonomously and take initiative to multitask in a fast-paced highly collaborative environment. They will possess the skills to quickly adapt to evolving priorities to help Lakeshore meet its objectives to drive the growth and profitability of our business.  

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

A day in the office looks like this: 

• Supporting the team in a lead role as needed with training operational tasks best practices and product/sales knowledge  
• Managing department projects and workflows 
• Working independently and as part of a team in a fast-paced environment while handling multiple projects and deadlines 
• Using excellent interpersonal verbal and written communication skills to communicate across departments and at all levels of management 
• Partnering with leadership to discuss operational and department concerns 
• Conducting meetings with respective team to discuss department initiatives and strategies 
• Presenting reports and information in department meetings and in meetings with key stakeholders as the SME 
• Approving reports before they are distributed to departments 
• Coaching and providing feedback where applicable  
• Working flexible hours as needed 
• Jumping into time-sensitive projects wherever needed 
• Showing flexibility and a willingness to learn 
• Treating internal and external customers like gold 

Qualifications :

Got the skills and experience Heres what were looking for:

• 2 years of experience in an Order Department Call Center or Customer Service role preferred 
• Effective time-management skills and the ability to manage multiple projects set priorities meet deadlines and adapt to new situations and shifting priorities with exceptional attention to detail and follow-through 
• Excellent interpersonal verbal and written communication skills 
• Ability to think critically and make important decisions independently to suggest ways to improve processes while keeping focus on long-term goals 
• Excellent organizational skills and strong sense of urgency 
• Great accuracy and attention to detail 
• The ability to work onsite at our Carson operations  

Additional Information :

And heres our end of the bargain! 

At Lakeshore we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $22.35 - $30.04 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidates relevant experience location and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverageEPO PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefitschoose what you like ignore the rest
• On-site preschool for our employees children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dressand we really mean it

At Lakeshore we know our diversity makes us stronger and when everyone feels included and valued we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers families and children we serve.

We know we couldnt do the extraordinary things were doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group Lakeshore is more than a great place to workits a great experience to be part of. Day in and day out we give everything weve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success were constantly on the lookout for people to join us. So if youre a down-to-earth professional who shares our desire for making a difference wed love to hear from you. 
 
To learn more about Lakeshore visit  Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill merit and mind-boggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDS-related complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose.

To learn about how we collect and use Applicant information please visit our Employee/Applicant Privacy Policy.