Field Service Supervisor
Field Service Supervisor
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Job Description
Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment becoming a subsidiary of Hillenbrand Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.
The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And were not done yet. Were always looking for great people to add to our story and to help us write the next chapter in our history.
Rotex is now looking for a Field Service Supervisor to join our team in Runcorn Cheshire:
Are you passionate about machinery with a knack for onsite start-ups and after-sales support Do you have leadership potential and enjoy guiding a team We are seeking aField Service Supervisorto oversee and perform technical interventions at customer sites and lead a small team of field service engineers.
About the Role:
- Conduct onsite troubleshooting and maintenance of our machinery at customer locations in addition to other services such as new machine start-ups commissioning machine assessments and training customers.
- Liaise with customers to provide technical support and training as needed. Recommend parts and service solutions to improve machine uptime maintenance and operation
- Lead mentor and coordinate a small team of field service engineers. Support the team in diagnostic and repair tasks providing hands-on technical expertise
- Manage service schedules parts logistics and reporting. Ensure timely and efficient service delivery maintaining high customer satisfaction.
- Developing spare parts quotes order entry and customer follow-ups. Provide clear and detailed remote technical support via phone and email
- Contribute to continuous improvement of service processes and standards providing feedback to Rotex engineering and sales teams based on observations and feedback gathered in the field.
Your Profile:
- Associates Degree in Engineering or related field; and a minimum of 5 years related mechanical engineering/maintenance experience; or equivalent combination of education and experience
- Hands-on experience in installation commissioning or maintenance of complex equipment Mechanical troubleshooting experience required. Pneumatics/electrical controls also preferred.
- Leadership potential ideally with some experience in team management
- Ability to clearly communicate about technical topics in writing (e.g. email trip reports etc.) as well as on phone and in person
- Intermediate knowledge and experience with Microsoft Office particularly Word PowerPoint and Excel and Outlook
- Experience with Microsoft CRM preferred. Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms preferred
- Strong troubleshooting and problem-solving skills
- Ability to travel 50% of the time in Europe mainly but also in Middle-East and Africa when needed.
Join our Premium brand renowned for serving large enterprise clients with high standards and ambitious growth plans for our Service division. Youll be part of a dynamic environment that values excellence innovation and professional development with opportunities to make a significant impact on our service excellence and global growth.
Who we are:
Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment becoming a subsidiary of Hillenbrand Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.
The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And were not done yet. Were always looking for great people to add to our story and to help us write the next chapter in our history.Rotex is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large attractive end markets including durable plastics food and recycling. Guided by our Purpose Shape What Matters For Tomorrow we pursue excellence collaboration and innovation to consistently shape solutions that best serve our associates customers communities and other stakeholders. To learn more visit: .
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age race color sex religion national origin disability sexual orientation gender identity/expression or veteran status. Additionally Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us at . In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand everyone is welcome to apply and Shape What Matters for Tomorrow.
Required Experience:
Manager
Employment Type
Full-Time
