Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Carry out daily effective physical sales activities with a number of quote instructed by HOD
Negotiate room rates/packages with corporate clients
Generate event/group inquiries from accounts and collaborate with Group & Banquet Sales department.
Provide an average of 24 hours response to all companies/accounts & ISOs requests
Develop and implement creative local marketing channels including social media channels
Continuous update of mailing list and account / contact profiles of his/her account base.
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong comprehensive sales programs
Attend Sales events as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit manage train and develop the Sales team
Welcome key customers team leaders and VIPs to the hotel when they arrive.
Understand and be familiar with all product information of competitors including key customers and their output hotel rooms catering conference related promotion information and promptly feedback the information to the Commercial Director / Director of Sales/ ADOS.
Operate the hotel reservation system to book rooms banquet venues etc reasonable framework
Produce accurate and timely reports that meet the needs of the hotel and the management company
Motivating the corporate/ government sales team to achieve the room market segment as laid out in the budget.
Together with the Director of Sales coordinate corporate/government functions i.e. annual parties seasonal gifts General Managers luncheon etc.
To ensure you read the hotels Employee Handbook and have an understanding of and adhere to the hotels rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety.
To respond to any changes in the department as dictated by the needs of the hotel.
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
To attend training and meetings as and when required.
To carry out any other reasonable duties and responsibilities as assigned by Manager.
Qualifications :
University degree in a related discipline preferred
Preferably luxury brand experience in a similar position
Excellent communication and organization skills
Strong interpersonal and problem solving abilities
Ability to work within a team
Excellent reading writing and oral proficiency in English Language.
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