Technical Service Manager
Technical Service Manager
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Job Description
This pivotal role is responsible for leading all technical functions related to product support application engineering client solutions and pre- and post-sales technical services across our full product portfolio. Drive operational excellence strengthen customer confidence and foster innovation through deep technical expertise and cross-functional collaboration.
Technical Leadership & Strategy
- Define and implement the technical services strategy aligned with the companys business objectives and product roadmap.
- Serve as the principal technical advisor on all matters concerning product performance field applications and project specifications.
- Collaborate with R&D and Product Management/Sales/Marketing to guide product development and lifecycle enhancements.
- Provide and manage seminars deminars product demonstrations for customers and internal employees product launches
- Ensure customer complaints are investigated in a prompt and efficient manner and the findings are reported properly.
Customer & Project Support
- Oversee the delivery of high-quality technical support for clients consultants contractors and internal stakeholders.
- Provide expert-level input on product selection specification writing and site-specific technical recommendations.
- Manage site trials performance validation and the resolution of complex technical challenges at project locations.
- Evaluate SIKA traded products and benchmark them with products available in the market
- Accurate and regular electronic entry of technical files (reports site pictures presentations) into local system (folders data bases such as SharePoint) in compliance with the department filing guidelines
- In conjunction with the Regional Sales Managers develop new customers.
- Maintain regular contact with Marketing Department branch sales staff major customers and technical associations to keep abreast of market requirements concerning product application and performance.
Operational Excellence
- Ensure the development and dissemination of accurate and timely technical documentation including TDS method statements and application guidelines.
- Establish and monitor KPIs for technical support services ensuring responsiveness quality and customer satisfaction.
- Maintain compliance with national and international construction standards (e.g. ASTM EN IS codes).
People & Capability Development
- Lead mentor and develop a high-performing team of technical professionals and field engineers.
- Design and implement structured training programs for internal teams customers applicators and distribution partners.
Innovation & Market Insight
- Act as a technical thought leader monitoring emerging technologies market trends and competitor activities.
- Translate field intelligence and customer feedback into actionable insights for product improvement and innovation
- Initial assessment of viability of development projects proposed by Sales and Marketing. Coordinate submission of authorized development projects to the Development Manager.
- Supervise and coordinate all technical laboratory work and field test evaluations associated with such approved development projects and new products.
Safety
- To ensure the TSD area is maintained and upkeep in terms of housekeeping and EHS requirements.
- Provide safe work environment and ensure safe practices are established and followed.
- Ensure the company incident rate and loss time are reduced continually through promotion of EHS awareness regular monitoring provision of safe work environment and resources and other viable means.
Qualifications :
- A Bachelors degree in Science Engineering or related fields is preferred.
- Minimum 1015 years of experience in technical services or R&D within the construction chemicals industry.
- Strong organizational skills with an ability to manage multiple tasks simultaneously.
- Strong knowledge of refurbishment system repair systems waterproofing and industrial flooring.
- Proven leadership experience with cross-functional teams and technical operations.
- Excellent communication presentation and problem-solving skills.
- Willingness to travel for site support training and customer engagement.
- Able to work independently and efficiency under minimum supervision.
- Positive attitude and always seek for better improvement.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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