US Graduate Programme - Customer Success at Fospha
US Graduate Programme - Customer Success at Fospha
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Job Description
Are you excited by the idea of joining a high-growth data-led business at the intersection of marketing analytics and technology
Do you want to learn how fast-scaling tech businesses operate while developing valuable customer data and commercial skills
Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow
If so wed love to hear from you!
One of our Portfolio Companies Fospha are going through an exciting period of growth and are launching their Customer Success Graduate Programme! To find out more check out the below!
Please note this role graduate role is specifically for Fospha only.
About us
Fospha is dedicated to building the worlds most powerful measurement solution for online retail. For over 10 years weve been pioneering privacy-safe full-funnel marketing measurement empowering all teams to make smarter decisions
Our platform unites Finance Marketing Data and Leadership with a shared view of performance and profitabilitycombining full-funnel measurement forecasting and optimization. With Fospha every team moves faster and grows smarter.
Trusted by over 200 leading brands across three continents including Huel Oh Polly and Represent Fospha manages $2.5 billion in annual ad spend.
Were scaling fast across London Mumbai and Austin and were on the lookout for ambitious grads and soon-to-be grads to jump in and help us build the worlds most powerful marketing measurement solution. Ready to make your mark Lets go!
The Graduate Opportunity in our Centre of Excellence
The Centre of Excellence is Fosphas early-careers programme that develops ambitious high-performing talent through focused training hands-on experience and cross-functional exposure. Starting in Customer Success youll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on four key principles:
- Hands-on Exposure to Customers: Working directly with brands in Customer Success provides practical experience and deep product knowledge essential for future progression within the business.
- Cross-Functional Exposure: Customer Success offers unique opportunities to learn from and collaborate with every department in the businessmany on a daily basis.
- Comprehensive Training: In addition to the extensive on-the-job learning opportunities youll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling Account Management Market Research & Product and Financial Management.
- Career Development: High performers have clear opportunities to quickly advance their careers at Fosphawhether progressing within Customer Success toward strategic and/or management roles or moving into other departments that align with their skills and interests.
The Role:
Joining the team as a Customer Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers.
Key responsibilities:
- Support and learn from Customer Success team on matters specific to Fospha customers
- Own and project manage customer onboarding ensuring quality for our customers
- Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and on-going support
- Forecast and track key account metrics identify and help realise upsell opportunities: grow opportunities within customer base and collaborate with our sales team to ensure growth attainment and realise upsell opportunities
- Track customer health scores creating mitigation plans for at risk customers to ensure renewal
- Independently prepare and deliver insight meetings to customers highlighting their marketing performance providing recommendations on ad investment and progress against their goals
- Build and manage key customer stakeholder relationships
- Continually strive to provide the best customer service possible and exceed expectations
- In addition to your core responsibilities we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub!
What are we looking for
We hire for potential you dont need a technical degree or marketing background. Were looking for:
- Curious proactive individuals who are keen to learn and grow
- Excellent verbal and written communication skills
- Strong relationship-building ability both internally and externally
- Analytical mindset comfortable interpreting data and creating insights proficiency in Excel!
- Organised and able to manage multiple priorities simultaneously
- Passionate about customer success and solving problems for customers
- Interest in emerging technologies and excited by the potential and opportunity AI brings
Our Values and Principles
You will be able to demonstrate examples of our core principles:
- Seek inclusion & diversity: We create an environment where everyone feels welcome and people are encouraged to speak and be heard
- Work Hard Work Well Work Together: We take responsibility for making things happen independently and together; we help colleagues in need and close loops making sure our work is complete and has lasting impact
- Grow: We are proactive curious and unafraid of failure
- Customer at the heart: We care about the customer feel their pain and love building product that solves their biggest problems
- Candour with caring: We deliver candid feedback with kindness and receive it with gratitude
Above all our people show a willingness to work together and get their hands dirty to deliver product success which means our customers are successful!
What can we offer you
- Be part of a leading global venture builderBlenheim Chalcot and learn from the incredible talent in BC
- Be exposed to the right mix of challenges and learning and development opportunities through Red Team
- Opportunities to travel to our HQ in London White City
- Competitive salary OTE
- 25 days PTO including 11 federal public holidays
- Your birthday off!
- Daily office snacks and treats!
- 401k
The Process
- 20-minute screening call with a member of the Talent Team
- 48hr take home data task
- Virtual Panel Interview and Task Presentation
- Final interview with SLT in Fospha
Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing but please note that this means we will no longer consider you for the role you have applied can review our privacy policyhere.
Employment Type
Student
