Customer Care Yearbook Coordinator
Customer Care Yearbook Coordinator
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-07-2025
Job Description
JOB TITLE: Yearbook Publishing Coordinator
JOB TYPE: Hybrid (onsite 3 days per week during our peak season) Salaried / Non-Exempt (eligible for OT)
ENTRY RATE: Hourly rate based on $45000/yr salary
This is an introductory role into the Yearbook Customer Service team in Clarksville TN. This employee is responsible for ensuring positive customer experiences and creating loyal customers by identifying and meeting their unique needs in a timely and effective manner. Incumbents initiate monitor and direct all communications between sales reps customers and production. Caseloads are comparatively medium to the team as a learning platform but may contain some complexity (which will be supported by management).
YOU HAVE:
Required:
- Passion.Demonstrated consistent customer-focused attitude
- Technical skills.Excellent computer software skills
- Attention to detail.Ability to multi-task prioritize and work independently as well as in a team-based structure
- Great communication skills.Excellent communication skills including written and verbal with exceptional presentation skills
- Experience.1-2 years experience in successful customer relations
- Education.Associate degree in a related field or equivalent experience
Preferred:
- Bachelors degree in a related field (Journalism Communications Manufacturing etc)
- Prior Yearbook Staff or equivalent experience
- Reasonable flexibility of schedule
- Key account management experience
- InDesign/Photoshop familiarity
YOU WILL:
- Support.Serve as primary point of contact for Sales Reps Yearbook customers staff and advisers and Production addressing their concerns responding promptly and professionally
- Update and maintain.Develop solutions with alternatives in situations requiring special consideration such as deadlines pricing special requests
- Develop.Establish and maintain integrated partnerships with exceptional and effective communication via phone e-mail and face-to-face/Teams/Zoom
- Advise.Coordinate job specs for timely completion planning for successful delivery with high quality. Monitor jobs through production solving issues as they arise and proactively preventing issues
- Strengthen.Provide specialized support for unique market segments including at-risk accounts
- Help.Monitor document and resolve all quality complaints and resolve delivery issues using proper channels and procedures
- Typical/expected % of overnight travel:5% (as needed)
LOVE WHERE YOU WORK:
- We care about your health.We offer competitive healthcare (health dental vision coverage) in addition to voluntary benefits including home and car insurance pet insurance flexible spending account amongst many more.
- We invest in your future.We offer a 401K match vested immediately.
- We believe in flexibility.We provide remote and hybrid work options where able.
- We provide tools to succeed.We provide all technology tools to complete your work.
- We want you to unplug when needed.We believe in taking your time off without guilt including company paid holidays.
- We care about your development.We support tuition reimbursement after 6 months of service.
ABOUT US:
Celebrating over 125 years of business Jostens has been a part of local communities working with K-12 schools colleges and universities teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products along with resources for educators yearbook curriculum and services to help motivate and inspire like Jostens Renaissance and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel allowing us to move fast and explore innovative ideas.
Click on video link for an exclusive look into the Jostens experience! ABOUT YEARBOOK:
The yearbook team creates experiences that champion a culture of belonging achievement and pride within each school as well as the yearbook division itself. From manufacturing to sales the division drives for results through agility and innovation while focusing on the customer exceeding their needs by delivering an end-to-end custom plan that only Jostens and our sales team can provide. Cross-team collaboration and best-in-class technology platforms ensure we get a yearbook in every students hand create a meaningful book for all students while providing a hassle-free experience for the adviser staff administration and community. Strong relationships and delivering customer-centric solutions are at our core driving each team member to be accountable and champion our market leading experiences.
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process or to perform the essential functions of the position please reach out to our HR team ator .
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
Application Deadline: August 1 2025
Required Experience:
IC
Employment Type
Full-Time
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