Technical Account Manager – Middleware (Remote, Spain)

About the Job:

Red Hats Technical Services team is looking for an experienced enterprise-level engineer as Middleware Technical Account Manager (TAM) to join us remotely in this role you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Middleware stack to meet their business needs. This is not a sales role. Youll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Services teams. As Middleware Technical Account Manager you will provide a premium level of engagement that builds maintains and grows long-lasting customer loyalty by tailoring technical support to customer environments facilitating collaboration with other vendors and advocating on their behalf.

What you will do:

• Become a Red Hat technical ambassador working closely with a small number of customers using Middleware technologies; develop relationships with key business and IT stakeholders including customer managers and technical associates

• Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes mitigation strategies and potential disruptions to their service

• Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams

• Provide advice and guidance to customers about their current and future use of Red Hats offerings

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans

• Handle customer escalations with Red Hat and customer teams

• Engage with Red Hats engineering teams to help develop solutions based on customer engagements as well as personal experience that will guide product adoption

• Analyze and present periodic reviews of operational performance to customer leadership

• Deliver trainings and presentations to customer associates

• Travel as necessary to visit customers or attend internal events

• Collaborate with third-party hardware and software vendors

What you will bring:

• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience

• Growth mindset and willingness to learn (as part of your onboarding and further development process you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible.)

• Native level Spanish Language skills and excellent verbal and written communication skills in English; ability to explain complex information such as aligning Red Hats offerings to customer needs or use cases to customers in straightforward terms

• Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency

• Interest in developing technical skills and future development into OCP/ Ansible/ RHEL direction

Middleware TAM Technical Skills

• Knowledge of the JEE/Jakarta platform

• Experience analyzing and troubleshooting large-scale Java application issues through configuration log analysis thread stack heap dump analysis and JVM analysis; ability to set up an action plan based on this data

• Practical experience with Java middleware technologies and offerings like application servers messaging integration etc.

• Java coding and development experience

The following are considered a plus:

• Experience with API management systems like Red Hat 3Scale API Management

• Event streaming tools like Kafka or similar

• Professional Java coding and development experience

• Practical experience with JBoss EAP and JBCS HTTP server

• Openshift general knowledge

• Maven experience

• Experience automating Middleware using Ansible

• Experience with Single Sign on software especially with Keycloak.

Learn about the real-life experience of one of our Technical Account Managers in this blog post.

#LI-MR3

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
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