Quality Assurance Consultant
Quality Assurance Consultant
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Job Description
Quality Assurance Consultant
Job No: 676612
Canberra Rest of ACT Various Sydney - Inner Suburbs & CBD Sydney - Outer Suburbs Central Coast Newcastle North Coast South Coast Western NSW NSW - Other Brisbane - Inner Suburbs & CBD Brisbane - Outer Suburbs Toowoomba Gold Coast Sunshine Coast North QLD Far North QLD Western QLD Central QLD QLD - Other Adelaide Rest of SA Hobart Rest of TAS Melbourne - Inner Suburbs & CBD Melbourne - Outer Suburbs Gisborne Rest of VIC Perth Rest of WA
Max Term Full Time
Insurance
Pay Band 4
- Great opportunity to join our amazing Quality Assurance team
- 12-month internal secondment opportunity commencing September
- Flexible location
About the role
As a Quality Assurance Consultant youll be the key contact for Quality Assurance across Consumer Claims providing independent oversight and ensuring the QA Framework supports business and compliance objectives. Youll collaborate with stakeholders analyse QA results identify trends and opportunities for improvement and contribute to training and coaching activities. The role also supports QA program initiatives calibration and verification efforts and helps maintain relevant QA tools resources and process knowledge to drive consistent high-quality outcomes.
What youll do
- Provide technical expertise training and coaching to QA teams and leaders to build capability and improve performance
- Deliver regular analysis and insights on QA results identifying trends and opportunities for improvement.
- Build strong relationships with stakeholders to enhance collaboration and QA outcomes
- Participate in QA calibration sessions to ensure consistency identify trends and uplift capability
- Offer subject matter expertise on QA practices systems and initiatives
- Support sustainable business changes and risk minimisation to ensure compliance and exceptional customer outcomes
What youll bring
- 2 years experience in applying risk/compliance knowledge and advice or related field in financial services or insurance
- 2 years knowledge of Claims operating models processes and procedures
- Expertise in Quality Assurance (QA) risk management and business performance
- Solid understanding of Group Insurance and Claims strategies along with the evolving regulatory landscape
T&O OE Quality Assurance Consultant
If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position please contact
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
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