Senior Manager, Engineering (Guidewire Claims, TD Insurance)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

This lead role will interface with business stakeholders multiple vendors and technical teams to build strategic technical roadmaps deliver new capabilities drive operational excellence and evolve the Claims platform in alignment with Guidewire Cloud standards and enterprise standards. This role will be responsible for leading and mentoring teams and overseeing delivery execution across several pods. This role requires technical experience including web service integration Guidewire Claims Center software engineering management and a background in delivering solutions in the insurance industry. The ideal candidate will have technical proficiency Claims knowledge as well as delivery experience managing project schedules.

Claims Center Guidewire Certification and relevant insurance experience is required.

Key responsibilities include:

• Partner Management: Work with business partners vendors technical teams to define capabilities break down features into executable work and establish high level technology strategy. Support discovery break down large ambiguous problems into technical solutions that can be executed upon by pods. Work with teams on estimates/technical tradeoffs where necessary managing delivery risk
• Technical Solution: Establishes and owns the overall technical solution. Works across technical leadership team to evolve standards. Works with teams to deliver against business vision and technical strategy
• Delivery: Accountable for solution objectives integrity and estimation of work across teams for a given domain. Leads team to execute against business and technical roadmaps. Supports team by removing impediments
• Mentorship: Leads a team of engineers provides feedback on work including code/design reviews and elevates our people. Ensures designs being implemented across respective pods meet technical vision solution integrity security reliability and stability.
• Operations: Accountable for ensuring quality of delivery and achieving secure and stable operations objectives
• Leadership: Provide overall team leadership training coaching development succession recruitment and resource management and ensures on-going performance feedback and assessments occur and development plans exist for each team member.
• Risk Management: Exercise sound judgement where necessary managing platform stability security and delivery risk.

• Lead / manage a team of Engineers / Technology Specialists and oversee related engineering analysis activities and deliverables
• Provide overall team leadership training coaching development succession recruitment and resource management and ensures on-going performance feedback and assessments occur and development plans exist for each team member. Engages team with Platform and Journey leads to ensure 2-way feedback of Practitioners occurs.
• Execute introducing engineering tools methodologies and processes across the enterprise
• Accountability to understand the current skills and capabilities within their practice actively working to close gaps that may exist through additional learning coaching supports etc.
• Leverage deep technology expertise for own area of specialization to deliver and ensure that all areas across the organization that provision manage and support various technologies have the necessary tools processes and documentation required to effectively execute on their respective mandates
• Execute on Engineering strategy as it relates to the introduction of tools and the automation of build test release and configure activities across Application Platform and Infrastructure
• Partner with the Operations team to automatically integrate with appropriate tools and processes as part of automated/self-serve Application Platform or Infrastructure releases
• Work with partners across Technology and apply in-depth understanding of relevant business needs to identify and leverage synergies across the various areas
• Act as the expert or lead innovator and agent of change for the programs and services under management
• Lead interface with other technology teams to implement best practices standards and management
• Work with vendor platform providers and engineering peers to keep abreast of trends products frameworks and applications
• Identify and effectively manage stakeholder engagement and impacts across the enterprise
• Engage executive stakeholders appropriately to review progress and obtain input validation and approval of key decisions
• Anticipate client needs to influence the development of innovative engineering solutions as well as business strategies

• Anticipate internal/external business and regulatory issues; recommends process/product/organizational improvements
• Manage resource requirements and assignment ensuring project milestones are met and monitoring to keep projects on schedule and within budget
• Oversee business expenses and FTE plans and ensure controls in place to monitor effectively track and manage to established plans
• Support team in staying knowledgeable on emerging issues engineering trends and evolving regulatory requirements and assess potential impacts to the Bank
• Proactively identify emerging technologies and innovative solutions for building more robust platform domains
• Contribute to the continuous enhancement of knowledge / expertise in own area and keep current with emerging industry trends new technologies and best practices in the external market that can contribute to delivering effective customer solutions.
• Interact with governance and control groups (e.g. regulatory and operational risk compliance and audit) to provide subject matter expertise and consult on risk issues / items relating to Engineering technology and tools
• Lead teams to deliver solutions in assigned functional area meet SLAs Interface with IT finance audit business unit management and other areas of TD to ensure integrated processes efficient introduction of new technologies retirement of obsolete technologies and support for business-led initiatives requiring the capabilities of the Engineering function

• Cultivate and model the Colleague Promise to support colleague growth and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TDs brand
• Connect the alignment of colleagues contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team that embraces diversity of thought creativity and curiosity; where every colleague and customer are valued respected and listened to; committed to a common goal and collaborate to move with speed and get things done
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity including those from underrepresented communities being actively anti-racist attracting and retaining diverse slate of candidates nurturing mutual respect inclusivity of thought and collaboration to drive successful results
• Sustain identify strong talent recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback motivating appreciation and recognition to all colleagues
• Enable a continuous learning culture by proactively seeking listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Foster an environment that promotes sharing of knowledge information skills and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities to collaborate with other functions and teams
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility communicating a compelling vision with clarity and empowering colleagues to drive innovation
• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results
• Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities reinforcing a focus on results that align to One TD
• Foster a high-performance culture by setting team targets and objectives promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manage employees in compliance with all human resources policies procedures and guidelines of conduct

EXPERIENCE AND / OR EDUCATION

• Required: Guidewire certification(s) in Claims Center or other relevant Guidewire modules
• Insurance Industry Knowledge: Understanding of the insurance lifecycle claims processing and industry regulations.
• Cloud & DevOps Experience: Familiarity with cloud platforms (AWS Azure) and CI/CD practices.
• Educational Background: Bachelors or Masters degree in Computer Science Software Engineering or a related field
• 10 years relevant experience

Hybrid will require being in the Toronto office weekly

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):