CTP Technical Claims Specialist
CTP Technical Claims Specialist
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Job Description
Purpose of the role
The CTP Technical Claims Specialist oversees Youis CTP claims portfolio ensuring sound technical decisions compliance with legislation and best practice in injury claims. Working closely with our third-party provider the role involves reviewing complex claims guiding strategy supporting dispute resolution coaching staff and collaborating with internal teams and external stakeholders to drive continuous improvement.
Key priorities
- Champion Youis values to foster a strong customer-focused team culture.
- Monitor claims decisions to support sound financial outcomes.
- Ensure positive customer experiences across the full CTP journey.
- Build and maintain strong internal and external stakeholder relationships.
- Facilitate continuous improvement of CTP claims operations and models.
- Contribute to strategic planning and provide practical thought leadership.
- Maintain compliance with risk and regulatory requirements.
- Stay across industry trends to support innovation and competitiveness.
About you Experience & Knowledge:
- Minimum 2 years experience in CTP claims with strong technical capability
- Sound knowledge of CTP legislation processes and legal frameworks
- Proven ability to work both independently and in a team environment
- Strong communication negotiation and stakeholder engagement skills
- High integrity accountability and professional judgement
- Legal degree (desired)
- Customer-focused with a proactive approach to risk and opportunity
- Comfortable in fast-paced change-driven environments
- Experience in coaching feedback and team support
- Skilled in data analysis quality assurance and audit practices (desired)
- Commitment to continuous learning and cross-functional collaboration
Ways of working
Youi offers a hybrid model: in-office Tuesday to Thursday remote Mondays and Fridays.
Sydney office: Located in the heart of Sydneys CBD our office offers multiple commuting options including bus and trains.
Why Youi
At Youi we challenge the normin both insurance and hiring. With 3000 employees were growing fast driven by diversity individuality and a passion for awesome service. Our dynamic honest and human-focused team values every contribution. If youre ready to make a difference join us!
- Work-Life Balance 22 days of leave (including your birthday) paid volunteer day and onsite wellness services.
- Wellbeing Free fitness classes bike hire onsite health checks and a 24/7 employee assistance program. Enjoy social sports virtual health challenges and two onsite cafs.
- Financial Perks 15% insurance discount retail deals and financial wellbeing & health insurance consults.
- Career Growth Career progression and paid study leave.
As a Circle Back Initiative member we commit to respond to every application.
* Our Internal Talent Acquisition team handles all hiring and we dont accept unsolicited resumes sent to hiring managers. *
Required Experience:
Unclear Seniority
Employment Type
Full-Time
