Client Success Manager
Client Success Manager
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USD 90000 - 120000
1 Vacancy
Job Description
Job description
As a leading technology service provider in Colorado Go West IT is a trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge skills and expertise needed to navigate this constantly changing landscape. Our entire team is continually building their knowledge base keeping us ahead of the technology curve and helping us succeed at our mission.
The Client Success Manager leads our Business Development team and ensures exceptional service delivery to our clients. This hybrid role combines team leadership with hands-on account management making it ideal for a strategic thinker who also enjoys building direct client relationships. In collaboration with all internal teams the Client Success Manager is responsible for managing the full client journey from onboarding to maintaining long-term account relationships. Reporting to and working alongside the President the person in this role brings a solution-driven approach and a strong focus on delivering exceptional service experiences for clients.
What you can expect from us:
Opportunity to be an integral part of a technology service provider (TSP) and client-facing team that is on the forefront of technical innovation and known for producing extraordinary results
A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies
Educational Assistance Program available to help you pursue opportunities that advance your professional career
Fun company-paid events
An Employee Recognition & Rewards program
A flexible hybrid schedule working from home 2 days per week
Full-time position with a competitive salary range of $90000-$120000 comprehensive benefits that include paid time off medical dental vision life disability and 401K with generous matching
What we will expect from you:
Lead develop and mentor the Business Development team composed of multiple Account Managers and a (hardware/software) Procurement Specialist
Consistent demonstration of Go West Core Values: Caring Constant Improvement Critical Thinking Execution and Willingness
Participation and engagement in weekly meetings to discuss issues review key performance indicators and drive progress on quarterly objectives
Maintain client satisfaction service level agreements and overall contractual service objectives
Professional solution-minded and friendly demeanor with a strength in building strong business relationships internally and externally through excellent listening written and verbal communication skills
Detail-focused personality with a penchant for organization documentation and appreciation of processes
Deeply caring about delivering the best possible services a commitment to extraordinary effort yet appreciating flexibility and the support of a team that freely shares knowledge and professional opinions
Ability to learn quickly with a love of taking on new challenges
Ability to prioritize pivot and systematically address the needs of Go Wests clients
What you will be doing:
Serve as the primary point of contact for select client accounts
Close engagement with key client contacts
Development of process procedures and best practices for client engagement and satisfaction
Monitor team performance and achieve team KPIs and metrics
Facilitate professional development of team members
Assist with organizational initiatives to increase the number of managed endpoints develop new service offerings and improve process/service
Support the development of client success tools documentation and training materials
Facilitate project process to meet client goals
Identify project issues and work with Engineers and Account Managers to find solutions
Oversee and assist Account Managers with:
Manage client onboarding process and deployment of services
Attend meetings with existing clients to understand their needs research and collaborate with technical team to recommend and present solutions in an inside sales capacity
Coordinate handoff of client requests and approved projects to the technical team assist with project management and the ultimate delivery of services
Serve as an escalation point for client questions concerns and requests
Service contract renewals
Management of client relationships on an ongoing basis through regular touch points business reviews and by acting as the client advocate
Oversee and assist Procurement Specialist with:
Quoting and procurement of client hardware requests
Quoting and procurement of client software requests
Other duties as assigned by the President
Job requirements
Qualifications we require from you:
Mastery in providing unquestionably amazing service to clients
Intrinsic drive for success and growth of a team
Top-shelf problem solving skills
Strong presentation meeting facilitation organizational and written communication skills
Minimum of 3 years in a managerial supervisor or leadership role
Minimum 3 years experience in client/customer success account management consulting solutions engineering or related field
MS-900 certification or willingness to obtain certification within the first 90 days of employment
ITIL 4 Foundation certification or willingness to obtain certification within the first 90 days of employment
Authorization to work in the United States
Preferred skills from you:
Project management
Familiarity with procurement processes and vendor management
Data analysis
Familiarity with Microsoft 365
Application Deadline: July 28 2025
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Employment Type
Full-Time
