Client Relations Liaision
Client Relations Liaision
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Salary Not Disclosed
1 Vacancy
Job Description
The Company
Friedman Vartolo LLP is a rapidly growing New York based real estate and default services law firm with 250 employees across six states. The firm prides itself not solely on its superior legal product but also on its innovative approach to business and problem solving. We offer a fresh fast-paced energy with a startup vibe.
The Position
Were seeking a polished proactive and people-oriented Client Relations Liaison to serve as the central point of contact for all incoming client communication across the firm. This role is ideal for someone who is highly organized comfortable with email-based workflows and eager to learn the structure and flow of legal matters - no legal experience required.
Responsibilities
- Serve as the main point of contact for all client inquires acting as the firmwide liaison for communications related to foreclosure loss mitigation eviction and REO matters. Ensure every question is received documented and is routed appropriately.
- Manage a centralized tracking system (e.g. Monday board or equivalent) to log all incoming client communications. Ensure timely responses identify delays and follow up until resolution is confirmed.
- Track response times and flag which departments or individuals are responding slowly and escalate concerns when necessary.
- Coordinate with attorneys paralegals and support staff to make sure everyone is aligned and clients get clear consistent answers.
- Update workflows and escalation paths as teams roles or processes change.
- Ensure high-quality communication by identifying and addressing inconsistencies gaps in information delays in response and maintaining a high level of professionalism in all client interactions.
Qualifications
- Bachelors degree required.
- Strong communication skills both written and spoken.
- Professional and polished - confident and respectful in emails and conversations.
- Excellent grammar and attention to detail.
- Comfortable on the phone and open to live client communication as the role grows.
- Legal background not required but interest in legal topics is a plus.
- Customer service or receptionist experience is helpful especially in fast-paced client-facing roles.
- Tech-savvy especially with email shared inboxes and workflow tracking tools like or CRMs.
- Highly organized and able to juggle multiple tasks without dropping the ball.
To Apply:
Please submit:
- Resume
- 1-2 legal writing samples
Compensation/Benefits
This is an entry level position. Compensation is $18/hour. We also offer a full benefits package including medical/dental/vision Flex Spending Account fitness reimbursement and 401k with match.
ADA Compliance
Consistent with the Americans with Disabilities Act (ADA) it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process please contact Recruitment at to request an accommodations.
Location
Must be based near Garden City NY and able to work in-office at least 3 days per week (possibly more as needed).
Employment Type
Full-Time
