Enterprise Client Success Manager
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Job Location:
Zurich - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
09-09-2025
Vacancies:
1 Vacancy
Job Summary
Role Overview:
We are looking for a strategic consultant who partners with our largest enterprise clients (typically $1B operations) to drive measurable business outcomes from their warehouse automation this role youll guide customers from solution design and pre-sales evaluation through onboarding adoption and continuous optimization. Your work will focus on quantifying ROI leading transformation programs and advising executives on operational best practices in logistics and warehouse automation.
You will be measured on Value Realization Net Promoter Score (NPS) Churn Net Revenue Retention (NRR) and Bookings Influence.
Key Responsibilities:
Enterprise Solution Consulting
- Lead tailored solution demonstrations mapping product capabilities to customer pain points and business objectives.
- Quantify ROI and build collaborative value scorecards with Csuite and operational leaders.
Strategic Onboarding & Adoption
- Oversee deployments to ensure smooth rollouts and full end-user adoption.
- Develop champion networks within customer organizations to drive long-term engagement.
Program Management & Transformation Leadership
- Manage enterprise programs from kickoff to measurable ROI delivery using agile methodologies to track progress.
- Facilitate quarterly business reviews (QBRs) with executives to realign priorities and identify expansion opportunities.
Value Realization & Optimization
- Provide data-backed recommendations for warehouse optimization process transformation and IT/ERP/WMS integrations.
- Advise on both tactical improvements (e.g. layout picking paths) and strategic roadmaps (people process technology).
Executive Partnership & Growth Enablement
- Act as a trusted advisor to senior stakeholders across IT Operations and Finance.
- Introduce benchmarking insights industry best practices and continuous improvement initiatives.
Metrics & Reporting
- Monitor and report on key metrics Value Realization NPS Churn NRR and Bookings Influence.
- Use CRM and Customer Success platforms to maintain transparency and deliver actionable insights.
Your Experience:
- 58 years in Customer Success Enterprise Consulting or Transformation roles within SaaS ERP WMS supply chain or automation solutions.
- Proven track record of delivering measurable ROI and building long-term executive-level partnerships.
- Skilled in solution consulting value engineering and program management for enterprise clients.
- Strong communication and facilitation skills comfortable leading workshops and presenting to both technical and executive audiences.
- Experience working with IT stakeholders and ERP/WMS deployments.
- Data-driven mindset able to discuss KPIs ROI and TCO in detail.
- Familiarity with CRM and Customer Success platforms (e.g. Salesforce Gainsight HubSpot).
Why Verity
- A great engineering culture including flat hierarchies an open-door policy and a focus on joint responsibility and mutual trust and support
- Working with a skilled high-achieving experienced and fun teamwith lots of opportunities to develop your professional career and grow with the company
- Flexibility of a hybrid work environment. You can arrange start and finish times around your life (picking up kids walking the dog training for your next marathon at lunch)
- 25 days of annual leave employee stock ownership plan (conditions apply) variety of pension plans and relocation packages
- A buddy will support you during your on-boarding and first month at Verity.
- Annual team-building events quarterly and monthly get-togethers knowledge-sharing talks game nights and more
- Welcoming office space complete with friendly team members free snacks (fresh fruits coffee and more!) and fun activitieswere dog-friendly!
Learn more about who we are what we do and how we think at
We strive to create an inclusive environment that empowers our employees. All qualified applications will receive consideration for employment without regard to race nationality religion sexual orientation gender age physical disability gender identity or length of time spent unemployed.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Role Overview: We are looking for a strategic consultant who partners with our largest enterprise clients (typically $1B+ operations) to drive measurable business outcomes from their warehouse automation initiatives. In this role, you’ll guide customers from solution design and pre-sa ... View more
