Technical Account Manager

About Us:
We are the leader in human-centric cybersecurity. Half a million customers including 87 of the Fortune 100 rely on Proofpoint to protect their organizations. Were driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback challenges and opportunities Accountable for results and best-in-class outcomes Visionary in future-focused problem-solving Exceptional in execution and impact.

Corporate Overview

In todays cyber threat landscape protection starts with people. At Proofpoint that simple truth fuels our passion for protecting users the data they create and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurityand why more than half of the Fortune 100 trust us as a security partner.

The Role

The role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation especially related to Linux messaging and cloud services a proven track record of successfully interfacing with customers on both technical and non-technical levels substantial experience driving concurrent projects and issues to completion with little direction and above all a passion for ensuring a top quality customer experience.

This role may require up to 25% travel usually less.

Your day-to-day

• Independently provide ongoing and proactive technical leadership and support to Proofpoints strategic customers with little direction.
• Manage and monitor support interactions serving as an internal advocate for strategic customers responding to customer escalations and proactively escalating when needed.
• Direct crisis and incident response working with the account team technical support operations and engineering teams to ensure timely resolution while communicating effectively with customers.
• Meet regularly with clients both remotely and on-site to review support interactions system status major issues upcoming releases and other pertinent items.
• Create and deliver executive customer presentations that outline system performance potential issues ROI and suggested forward courses of action.
• Develop deep understanding of customers business and operational needs.
• Maintain deep practical technical knowledge of Proofpoints integration within the customers environment including network security systems administration and messaging management.
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoints solutions.
• Provide proactive recommendations that support the customers requirements roadmap and ongoing technical needs.
• Identify and prioritize short term and long term goals.
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.
• Plan document and identify risks and challenges for production changes that span multiple services or technologies.
• Requires little supervision on assigned tasks.
• Works independently on routine tasks.
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.
• Uses independent judgment within broad parameters.
• Designs and implements solutions to complex problems with minimum supervision.

What you bring to the team

• 4 years of industry experience in a client/professional services sales engineer senior support engineer IT operations management or senior engineer role with exposure to multiple technology areas
• Knowledge of data communication concepts and technologies specifically email and networking
• Knowledge of Linux SMTP and MySQL.
• Working knowledge of Windows Active Directory and Microsoft Exchange.
• Very strong customer service and excellent communications skills both written and oral
• A history of successfully leading and directing technical staff through crisis situations
• Adaptable and willing to learn new technologies
• Knowledge of project management and strong time management skills
• Ability to effectively work in a team environment as well as independently

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions andthe people who work here are the key are a customer-focused and driven-to-win organization with leading-edge productsand many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse multinational company withopportunities in all functions and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

Why Proofpoint At Proofpoint we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

Competitive compensation

Comprehensive benefits

Learning & Development: We are committed to the growth and development of our team members offering a range of programs including leadership and professional development workshops stretch project assignments and mentoring opportunities to help employees reach their full potential.

Flexible work environment: Remote options hybrid schedules flexible hours etc..

Annual wellness and community outreach days

Always on recognition for your contributions

Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging empower purpose and drive success-every day for everyone. We encourage applications from individuals of all backgrounds experiences and perspectives. If you need accommodation during the application or interview process please reach out to . How to Apply Interested Submit your application here We cant wait to hear from you!

Consistent with Proofpoint values and applicable law we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package including flexible time off a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area New York City Metro Area: