Lettings New Customers Manager
Lettings New Customers Manager
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1 Vacancy
Job Description
Do you have the ability to lead a team a high-performing team
We have an opportunity at Platform Housing Group for a New Customers Manager on a fixed term contract/secondment opportunity for up to 12 months.
Youll be responsible for leading and motivating a team of Empty Property Officers and Assistants who lead on all marketing initiatives to secure new customers into the Groups vacant homes. As a leader youll be ensuring that a best possible customer onboarding experience is provided and for promotion of all rented tenures across Platform.
Please note internally this role is known asNew Customers Manager.
What could you be doing be doing as a New Customers Manager
As New Customers Manager youll be leading a fast-paced operationalteam responsible for delivering marketing activities within New Customers & Specialist Housing. Youll inspire an organisation culture which reflects Platforms people values and allows them to bring their best selves to work.
You will proactively monitor and deliver KPI targets ensuring void rent loss is kept to a minimum. Youll be able to confidently manage conflicting demands whilst delivering excellent continuous service to our internal and external stakeholders.
Finding innovative and out of the box ways to continuously improve services will be key to this role so you will work with the Head of Empty Property Management to ensure marketing strategies are created. You will consistently review these strategies to maintain their effectiveness.
Some things we need from you:
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An ability to motivate and develop a team. You will be someone who leads by example demonstrating Platforms people values.
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Detail orientated with the ability to produce performance reports and analysis for Executive and leadership groups.
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Youll confidently support a fast-paced team whilst keeping them informed and engaged
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Experience recommending and implementing new or improved services. You will be solution oriented and innovative
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A proven track record of delivering results in a fast-paced environment.
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This role will require a basic DBS check.
The Company
Join us and find your purpose at Platform!
Working with us is more than just a job you will be joining an amazing organisation that values you and your contribution and where you can truly make a difference and change peoples lives.
You will join the largest social housing association in the Midlands. Were much more than just houses; we build homes strong communities and make a real and positive difference to the lives of our customers.
We recognise the unique and individual needs of people so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday 9-5 approach then please highlight this on your application or discuss it with us at the interview stage. After all we want to attract the best people to work for us and we know that one size does not fit all.
Platform is a great place to work we offer lots of opportunities for you to get involved share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.
If we receive a high number of applications this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.
Platform Housing Group are committed to building a healthy vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
Why Work Here
Benefits
Our Values
People Matter
Own It
One Team
Be Brave
Documents
Required Experience:
Manager
Employment Type
Temp
