Lead Customer Engineer
Lead Customer Engineer
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Job Description
Summary
Amphenol is results driven company that allows its employees a large degree of freedom to achieve pre-defined goals. It is a flexible working environment yet we expect hard work commitment and results in return. The role of Customer Engineer gives an excellent insight into the Sales Marketing and Product Development functions of the organization.
Our customers success depends on our ability to solve their technical challenges in relation to power and provide interconnect power solutions. We value our relationships with these companies and depend on Customer Engineers to foster this ongoing partnership. As a Customer Engineer you will interface with our customers internal product development product marketing and sales teams performing as an extension of the power engineering team.
Requirements
Bachelors Degree in Mechanical Engineering or a related technical field.
Experience with Interconnect systems or Controllers
Minimum of 2-5 years proven experience providing technical support to produce design wins within the connector industry
Proficient in 3D modeling and Product Data Management (Ex: Creo and Windchill)
ESS/EV Charging and Battery Management system or Module system knowledge needed
Some experience with industry specifications (UL EIA IEC Telcordia etc.) would be an advantage
SKILLS:
Excellent verbal and written communication skills ability to communicate within a Global organization to technical and non-technical audiences and at various levels of the organization
Strong organization and presentation skills
High level customer service and ability to build relationships with customers
Proficiency with Microsoft Office Products
Skills
- Lead Customer Engineer
- connector industry
- 3D modeling
- Product Data Management (Ex: Creo and Windchill)ESS/EV Charging
- Battery Management system
Responsibilities
- Work with customers to develop solutions that address their needs and satisfy the technical requirements related to power solutions
- Accurately access customers needs matching them with current products or propose modifications to current products and/or propose new product concepts for further development by engineering team
- Product knowledge Ability to provide the best solution
- Create models and/or technical presentations to propose concepts and solutions
- Proficient in internal systems: Windchill product configurators etc.
- Provide key engineering documents: drawings product specifications lab test results plating analysis etc.
- Know business unit capabilities (Engineering Thermal MFG Test labs)
- Engage thermal engineering and simulation teams when needed to support; facilitate lab testing to support design proposals
- Show competence / expertise on the company and its products with the ability to identify and communicate emerging trends in marketplace
- Help devise strategies to differentiate our products and solutions from our competitors
- Develop a trusted adviser relationship with engineering teams of key customers
- Lead and/or participate in new product Voice of Customer activity
- Meet and exceed strategic objectives
- 30% travel is required.
Employment Type
Full Time
