Parking Garage Account Manager in Downtown Columbus- Weekly Pay!

ACCOUNT MANAGER AT CITRIN MANAGED PARKING GARAGE(S)

Citrin is seeking leaders to join our leadership team as a Hospitality focused Parking Garage Account Manager. We are a values-driven entrepreneurial company that was founded 18 years ago. Today we are in 15 markets serve over 70 properties employ over 700 incredible individuals and are rapidly expanding across the country in an exciting new vertical.

We feel strongly that Citrin will evolve into a national brand if we remain focused on creating the best work environment for our team finding ways to elevate the service we are delivering our clients and improving ourselves as individuals. We put our customers first by putting our people first. We can only grow if we are able to prepare leaders to grow with us!

If these values resonate with you and you are interested in creating a lasting impact with us our Citrin Management Training Program is awaiting your application!

Perks of Working for Citrin:

• Unlimited growth potential as we expand nationally
• Culture-based around open communication and personal growth
• Competitive compensation and benefits
• Weekly pay PTO medical dental vision life insurance and many more!
• Additional management monthly bonus incentive opportunity!
• Focus on career growth and mentorship
• Emphasis on flexible schedules
• Fun and motivated co-workers
• Higher-end automotive clientele and cool cars

Apply today to begin your journey!

Position Summary

The Account Manager is directly responsible for the operational and financial success of the account(s) assigned within their portfolio. This position reports directly to the Operations Manager of the Department. It requires daily oversight of assigned location(s) including working onsite at those locations. Additionally direct supervision of any team members assigned to their location(s) if applicable. It is also responsible for the direct satisfaction of every guest that chooses to visit the asset.

Essential Duties and Responsibilities

• Ability to work at least 45 hours a week on site at Citrin managed parking garage(s) during the week.
• Ability to work four to five days a week with a required ability to work on evenings and weekends.
• 3PM-12AM Thursday - Sunday may be on call to resolve garage / customer needs.
• Ability to respond to on-call parking garage emergencies as needed.
• Ensures the daily operations within his/her portfolio perform in accordance to company policy. This includes working assigned hours at specified location(s) any new hire training (if applicable) providing excellent hospitality to all guests visiting the facility maintaining professional appearance of the asset and direct responsibility for week-to-week performance of the asset.
• Create weekly schedules for all location(s) within his/her portfolio.
• Works in excel to provide monthly asset reporting.
• Administer and embody the companys disciplinary action process. Ensuring all infractions are being documented in a timely manner by their staff.
• Responsible for conducting disciplinary and probation meetings executing termination once proper documentation is provided to HR for any assigned team members.
• Identify and make changes for operations safety or procedural updates as needed. Assist corporate in communicating these updates.
• Directly responsible for building or maintaining standard operating procedures and location pages for all current or new account(s) assigned.
• Directly responsible for client satisfaction. Will attend formal check-in meetings with client(s).
• Launching new locations within the assigned portfolio if applicable.
• Equipment and facilities cleanliness and maintenance.
• Administers local orientation in coordination with Human Resources.
• Create and implement site specific training. Identify and build additional training needs as needed at assigned location(s).
• Audits daily reports completed by team and direct oversight of audits and cross-check.
• Tends to any escalated customer and client complaints reported from the team members.
• Reviews camera footage for incidents of claims ensuring their team is following the proper procedures and timelines for reporting incidents.
• Responsible for tasks and duties assigned by the Director Operations Manager and Senior Account Manager related to customer service.
• Works in the operation up to or over their assigned hours each week.
• Problem solves onsite and documents major issues.
• Project oversight of the assigned location(s).
• Parking equipment repair and general maintenance.
• Works with vendors on contracted work within the location(s).
• Other duties as assigned by leadership.

Non-Essential Duties and Responsibilities

• Other special projects as assigned by location management.

Minimum Job Qualifications

• Minimum of 1-2 years with operational and leadership experience.
• Established experience in Microsoft Office Products including Word Excel Powerpoint and Outlook.
• Flexible schedule in order to accommodate hours required by assigned location(s).
• Established experience in building annual budgets managing and reporting results identifying and instituting changes to the business to either maximize profitability or mitigate actuals that fall below expectations.
• Excellent oral (including formal presentations) and written communications and comprehension skills required.

Qualifications Desired

• Experience in the parking or related industry is desired but not required.
• Bachelor degree in general business or related field preferred but not required.

Performance Standards
This position will receive an annual performance review from the Market Manager to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

Expected Weekly Schedule

3PM-12AM Thursday - Sunday may be on call to resolve garage / customer needs.

*All candidates must complete a background and motor vehicle record check after a conditional offer has been made.

Starting salary: $47000 - $49000 based on experience.