Customer Technical Support Representative
Customer Technical Support Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 36540 - 67860
1 Vacancy
Job Description
Customer Technical Support Representative
About the Role:
In this opportunity as Customer Technical Support Representative you will:
- Log and classify all calls and requests for assistance in the call tracking database.
- Respond to customers inquiries relating to technical issues with software online or electronic products.
- Filter and escalate inquiries as appropriate..
- Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
- Follow the appropriate procedures to respond to issues resolving as many queries as possible on the first call.
Scheduling:
- Full time potential 2nd Shift(2-10:30pm central)
- Potential need to work Company Holidays
- Weekend shift as part of regular schedule
Training:
- 4 weeks paid training
- Training Hours: 8 to 4:30pm central
- Day hours for 2 3 months before moving to 2nd shift
The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.
About You:
Youre a fit for the role of Customer Technical Support Rep if your background includes:
- Two-year technical degree or equivalent experience.
- Basic hardware and software troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to actively listen and comprehend complex technical issues.
- Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
- Ability to think critically.
- Call center experience preferred.
#LI-JF1
Whats in it For You
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
