Count Room Lead
Count Room Lead
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Job Description
Description
DUTIES and RESPONSIBILITIES
- Assures customer service standards are always exceeded and all count room personnel are committed to excellence in the performance of their assigned duties.
- Delegates daily job assignments to Count Room employees.
- Supervises the preparation and ensures the accuracy of slot drop and count paperwork.
- Recommends training as necessary for Count Room representatives in both customer service and technical areas.
- Ensures key control procedures are always adhered to.
- Maintains compliance with the casino control commission regulations and company policies and procedures.
- Assures each count team and drop pick-up team is appropriately staffed and the drop is collected and counted in the most efficient manner or the cash box and drop box pick-up and count is conducted in the most efficient manner.
- Provide feedback coaching and development guidance as needed; provides recommendations and feedback to the Count Manager in order to conduct performance reviews in accordance with policies and procedures;
- Respond to and handle employee complaints (grievances) in a timely and efficient manner.
- Responsible for planning supervising and monitoring the work of the team members in assigned area(s).
- Counts wraps and records slot drop according to procedure.
- Sorts counts and records contents of table game drop boxes according to procedure.
- Verifies quantity against records.
- Responsible for general upkeep of count room.
- Ensures that count room equipment is in working order and meets safety standards and arranges for maintenance when needed.
- Always presents oneself as a credit to Harrahs and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.
- Ensures that safety standards are always adhered to.
QUALIFICATIONS:
- High School diploma or equivalent.
- Must be at least 19 years of age.
- 1 year experience working in a financial element.
- Minimum of 2 years experience in a leadership role.
- Proficient in Microsoft Office and Excel.
- Must be able to perform basic math calculations.
- Excellent interpersonal skills verbal and written communication skills required.
PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:
- May be subjected to high noise volumes flashing or bright lighting and guest conflicts. Work in a fast-paced environment and will require all forms of dexterity and mobility throughout all shifts.
Caesars Entertainment provides an extensive list of benefits to our employees including but not limited to:
- 401(K)
- Medical Benefits
- Dental Benefits
- Vision Benefits
- Short- and Long-term disability
- PTO/FTO
Employment Type
Full Time
Key Skills
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