Help Desk Technician
Help Desk Technician
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1 Vacancy
Job Description
ABOUT OUR SCHOOL
Atlanta International School (AIS) offers the full International Baccalaureate (IB) continuum to all students from 3K through grade 12. Our challenging academic programs develop internationally-minded critical-thinking students able to take complex and often disparate knowledge concepts and skills and forge these into new and unique ways of solving problems. We provide a rigorous education in a diverse multicultural multilinguistic community where the reality and hope of human potential are in action.
Our mission at AIS is to develop courageous leaders who shape their world for the better. All AIS employees believe deeply in the potential of each student value critical thinking (their own and students) and know learning can be fun and exciting. AIS offers an incredible spirit of community and diversity of perspectives that come from students families and employees representing more than 90 nationalities and over 60 languages.
POSITION DESCRIPTION
The Help Desk Technician plays a crucial role in supporting and maintaining technology equipment software and systems to enhance teaching learning and the schools daily operations. This position requires strong problem-solving skills customer service and technical expertise.
Start Date: Immediate
Department: IT
Reports to: Director of Operational IT
Application Deadline: Until filled
POSITION RESPONSIBILITIES
Act as the first point of contact for faculty staff and students requiring technical assistance.
Diagnose and resolve hardware software and network issues using troubleshooting techniques and targeted questioning.
Guide users through the problem-solving process to address issues effectively.
Escalate unresolved issues to higher-tier support personnel when necessary.
Document technical issues solutions and user interactions within the help desk system.
Follow up with users to ensure issues are fully resolved and document feedback for process improvement. Technology & System Management
Assist in the setup maintenance and checkout of equipment for faculty staff and students.
Support Mac OS X Windows iOS Microsoft Office Google OS and various software applications.
Contribute to hardware and software inventory management ensuring accurate records.
Assist in documenting processes and procedures for internal IT operations. Collaboration & Process Improvement
Work with leadership to advance strategic technology initiatives.
Identify and suggest process improvements to enhance IT support efficiency.
Provide training and guidance to end-users on new technologies and best practices.
Ensure compliance with school policies and procedures as outlined in the Employee Handbook. Additional Responsibilities
Support Zoom and Google Meet meetings and phone systems as needed.
Assist in entry-level networking and server management.
Stay up to date with new and emerging technologies to improve IT support services.
This position will be expected to cross-train with other functions in the department
Perform other duties as assigned.
Education and Experience
3 years of technology support experience in a K-12 educational environment with increasing responsibility.
Degree in MIS Computer Science related technical field or equivalent professional experience. (Preferred)
Proficiency in Mac OS X Windows iOS Microsoft Office Suite Google Workspace and various software applications.
Experience supporting Google Workspace for Education or other cloud-based environments.
Basic knowledge of networking. Soft Skills & Professional Attributes
Strong problem-solving and critical-thinking skills.
Excellent verbal and written communication skills with the ability to explain technical issues to non-technical users.
Ability to manage multiple tasks and projects independently.
Strong time management skills and the ability to make quick decisions under pressure.
Flexibility to adapt to new and rapidly changing technologies.
DIVERSITY STATEMENT
Atlanta International School is deeply committed to diversity among our staff and applicants of diverse backgrounds are strongly encouraged to apply.
We will contact those applicants whose skills and experience best match our needs. Due to the high volume of applications we regret that we cannot take or return phone calls regarding employment.
TO BE CONSIDERED
To be considered for the above-mentioned position please submit the following items through our online career site a letter of interest resume and email and phone contact information for three professional references with at least one being supervisory in nature by the stipulated deadline. Incomplete applications will not be will contact those applicants whose skills and experience best match our needs. Due to the high volume of applications we regret that we are not able to take or return phone calls regarding employment.
EEO
AIS is an equal opportunity employer. We are a diverse community of professionals that broadly reflects the people of the metropolitan Atlanta area and the United States at large. We aim to align our hiring process with our mission and institutional goals. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion or religious practices sex gender identity or expression sexual orientation citizenship status national origin age ability status military status unemployment status or any other category protected by applicable local state or federal laws. AIS takes affirmative action in support of its policy to employ and advance all qualified candidates.
Required Experience:
Junior IC
Employment Type
Full-Time
