Residential Program Support Supervisor

Job Summary

The Residential Program Support Supervisor provides coverage and leadership support to assigned residential homes during staff leave vacancies or other temporary needs. This role ensures continuity of services regulatory compliance and quality support for residents with intellectual and developmental disabilities. As a qualified interdisciplinary team leader the Residential Program Support Supervisor is responsible for facilitating the development and implementation of person-centered plans training and coaching staff and maintaining high standards of care and administration across multiple sites.

Tasks Duties and Responsibilities

Consumer Services

• Serve as the interim QIDP/Administrator for assigned homes to ensure uninterrupted support and services.
• Lead the Interdisciplinary Team and develop Individual Service Plans (ISPs).
• Participate in preadmission interviews and transition planning.
• Identify consumer needs strengths and interests to design person-centered supports.
• Ensure follow-through on all ID Team decisions and program implementation.
• Monitor program effectiveness document progress and revise as needed.
• Act as liaison with families schools day programs consultants and community partners.
• Advocate for consumer rights and ensure adherence to regulatory requirements.

Training and Support

• Provide coaching and hands-on support to Residential Supervisors and direct care staff.
• Facilitate onboarding and orientation for new staff at assigned homes.
• Support consistent use of electronic systems (e.g. Therap QuickMAR) for care documentation and compliance.
• Reinforce agency policies emergency procedures and best practices across sites.
• Assist in developing and delivering in-service and situational training during assignments.

Compliance and Quality Assurance

• Conduct internal audits at assigned sites including in-home documentation medication logs and physical environment reviews.
• Support homes during licensing inspections audits and follow-up actions.
• Review and update ISPs incident reports and consumer records to ensure regulatory compliance.
• Maintain knowledge of CCL ICF Title 17 Title 22 and other applicable standards.

Administrative Duties

• Manage and monitor staffing schedules shift coverage and operational needs while assigned to each home.
• Complete agency documentation accurately and on time.
• Attend and participate in agency meetings and trainings.
• Support the completion of monthly reports and budget reviews as needed.
• Maintain availability by phone when on assignment and during emergency coverage needs.

Communication

• Maintain open and professional communication with ID Team members families vendors and agency leadership.
• Ensure timely and accurate documentation in consumer records and agency systems.
• Uphold confidentiality and professionalism in all interactions.

Other Duties

• Provide administrative support during QIDP vacancies or transitions.
• Participate in special projects or task forces as assigned.
• Perform other duties as assigned by the AVP of Residential Services.

Values

Innovation We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration We believe that working together collaboratively is the foundation of a culture that values teamwork communication and cooperation. This belief is central to every part of our business both internally and externally and strengthens our community.

Accountability We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable we build trust and maintain the respect of our stakeholders.

Respect We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues clients and stakeholders to meet them with kindness and compassion.

Knowledge Skills and Education

• A bachelors degree in Social Work Psychology or a related field is preferred. In lieu of a formal degree significant relevant experience in developmental disabilities and residential services may be considered.
• Minimum 5 years of experience with individuals with developmental disabilities with 3 years in a leadership role.
• Minimum 2 years of supervisory experience in residential settings.
• Experience managing multiple sites and complex caseloads.
• Proficiency in Therap QuickMAR Microsoft Office and database systems.
• Familiarity with HIPAA emergency protocols and licensing regulations (CCL ICF/DD).
• CPR/First Aid certified (required).
• Strong leadership time management and multi-tasking skills.
• Must be able to travel to multiple sites within San Diego County and be available to cover a flexible schedule including weekends or holidays if needed.
• Must be able to lift up to 30 pounds and assist with physical care as needed.
• Medication certification required.

Physical Requirements/Work Environment

Frequent movement between homes including the operation of agency vehicles.

Physical requirements include lifting bending kneeling and assisting with consumer care and transfers.

Must be able to work flexible hours including evenings weekends or holidays based on coverage needs.

May be exposed to viruses and infections in a group home setting.

Due to the nature of the job requirements Residential Supervisors have a Working Lunch and the hours of work are inclusive of the mealtime.

• Must be available to cover open shifts as needed.

Equal Opportunity Employer Statement

Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy sexual orientation or gender identity/expression) age marital status status as a protected veteran among other things or status as a qualified individual with disability.

About HGH

Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is to improve the lives of those we serve. We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities such as Down syndrome epilepsy autism and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes independent living support respite care and adult foster home services. Additionally we provide early childhood assessments and services tailored day support Life Planning workshops county-wide transportation services and on-site activities at our resource center.

To see all our available career opportunities please visit: