Manager, IT Operations and Systems

Summary

The Manager of IT Operations and Systems at The Commit Partnership will lead the implementation integration and oversight of organization-wide systems to drive operational efficiency compliance and strategic growth. This role serves as a key link between technology and cross-departmental operations with an emphasis on maximizing Microsoft 365 Salesforce and ChatGPT Enterprise capabilities. The ideal candidate will bring strong expertise in IT systems end-user training and organizational change management with a proactive and mission-aligned mindset.

Key Responsibilities

Strategic Systems Management

• Co-develop and execute a strategic roadmap for enterprise-wide systems in partnership with the COO Controller and IT support team.
• Oversee evaluation optimization and governance of core tools including Microsoft 365 ChatGPT Enterprise and Salesforce (with support from a managed services team).
• Align systems strategy with organizational goals emphasizing collaboration automation data integrity and security.

Microsoft 365 Platform Leadership

• Serve as the internal subject matter expert on Microsoft 365 tools such as SharePoint Teams OneDrive Outlook and administrative/security controls.
• Lead configuration optimization and user enablement across the platform to enhance productivity and collaboration.

ChatGPT Enterprise Ownership

• Act as the organizational lead for ChatGPT Enterprise implementation governance and expansion.
• Promote safe and effective AI usage across departments by developing usage policies ethical guidelines and best practices.
• Provide strategic support and hands-on training for teams on integrating ChatGPT Enterprise into daily workflows.
• Collaborate with stakeholders to identify automation opportunities and optimize repetitive or manual processes using AI.

Salesforce CRM Oversight

• Coordinate Salesforce CRM implementation and optimization in collaboration with managed service providers.
• Support internal teams in adopting CRM workflows and ensure effective data migration integration and customization.
• Monitor user adoption and work with stakeholders to define use cases and enhancement opportunities.

Standard Operating Procedures (SOPs) & Policy Compliance

• Design and maintain SOPs for core systems (Microsoft 365 ChatGPT Enterprise Salesforce etc.) ensuring consistent and secure usage across the organization.
• Oversee IT-related compliance processes including data governance and cybersecurity protocols.
• Monitor adherence to systems policies and evolve procedures as tools and needs change.

Training Enablement and Support

• Develop and deliver training for staff across key systems tailored to diverse skill levels and functional roles.
• Create comprehensive documentation onboarding guides and how-to resources for Microsoft 365 ChatGPT Enterprise and Salesforce.
• Facilitate refresher training sessions and act as a support point for systems-related issues or learning needs.

Systems Roadmap Development and Execution

• Collaborate with the COO Controller IT support and key stakeholders to develop a strategic roadmap for acquiring integrating and optimizing organization-wide systems.
• Ensure that systems align with organizational goals enhance operational efficiency and support data-driven decision-making.
• Evaluate existing systems such as Microsoft 365 Salesforce etc and recommend improvements to streamline workflows and increase effectiveness.

The annual salary range for this role is $80000 - $94000.

Required Qualifications and Experience:

• Bachelors degree in Information Systems Business Administration or related field
• 5 years of progressive experience in IT operations systems administration or digital workplace technologies
• Demonstrated expertise in Microsoft 365 and hands-on leadership of enterprise tools
• Experience managing enterprise AI tools (e.g. ChatGPT Enterprise) including rollout governance and enablement
• Familiarity with Salesforce or other CRM platforms; direct experience or capacity to learn from managed providers
• Strong communication project management and problem-solving skills
• Experience in nonprofit mission-driven or educational environments preferred

Required Skills and Competencies:

• Strategic and systems-oriented thinker with an execution mindset
• Proficiency with Microsoft 365 ChatGPT Enterprise and business platforms
• Strong documentation training and facilitation capabilities
• Change management expertise and a user-first approach to technology adoption
• High adaptability and a commitment to continuous improvement
• Effective cross-functional collaborator with excellent stakeholder management

Additional Knowledge Skills and Abilities:

• Ability to read and write in Standard English
• Ability to establish and maintain cooperative working relationships with others
• Ability to interact with people of various social cultural economic and educational backgrounds
• Ability to listen perceptively and convey awareness
• Ability to organize track analyze and articulate data especially to evaluate and showcase programmatic impact
• Ability to interact diplomatically with the public in a continuous public contact setting
• Ability to work as part of a team and in a team environment
• Ability to maintain level-headedness in the face of resistance and contrary opinions

Work Environment

This position generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. The noise level in the work environment is usually quiet to moderate. The employee is not exposed to any adverse environmental conditions.

Physical Activity & Requirements

While performing the responsibilities of the job the employee is required to talk and hear. The employee is often required to sit and use repetitive motions of the wrists hands and/or fingers. This is a sedentary position; however the employee is occasionally required to stand walk reach with arms and hands grasp climb or balance and to stoop kneel crouch or crawl and lift up to 10 pounds. Hearing talking and vision abilities required by this job include perceiving the nature of sounds at normal speaking levels with or without correction expressing or exchanging ideas be means of the spoken word and close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.

This job description is only a summary and is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required by the employee. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document is subject to change at any time.

About The Commit Partnership:

Our Mission

We believe that through our actions Dallas County which educates 10% of Texas and 1% of the nation can be an inclusive and prosperous region where economic opportunity is shared equitably. Thats why our true north goal is that by 2040 at least half of all 25-34-year-old residents of Dallas County irrespective of race will be provided the opportunity to earn a living wage.

To increase living wage attainment we must equitably increase educational success aligned with high-demand jobs maximizing the cumulative impact from early education all the way to college career and/or military readiness and accessing and completing a strong postsecondary education. Our staff aligns community stakeholders around this shared future roadmap analyzing data to lift up strategic initiatives that improve policies practices and funding that grow our communitys capacity to serve every student more effectively.

Our Story

Founded in 2012 this partnership is the nations largest educational collective impact organization composed of backbone staff and over 200 partners across Dallas County and the state of Texas working collaboratively to solve systemic education challenges. Our staff aligns community stakeholders around a shared future roadmap analyzing data to lift up strategic initiatives that improve policies practices and funding that grow our communitys capacity to serve every student more effectively.

Together we work to advocate for excellent and equitable public education that ensures all students regardless of race place or socio-economic status have the power to determine their future and earn a living wage. We do this work through several ventures including Early Matters Dallas North Texas Tutoring Corps Dallas County Promise Texas College Bridge Dallas Thrives Commits Policy Team the Texas Impact Network and several coalitions.

True North Traits

Our True North Traits creates a mission-driven environment and champions us to do our best work each day.

Systemic Impact: You understand the barriers and lived experiences that our students face and are skilled at delivering systemic solutions at scale that address these needs. You achieve significant sustainable results that increase equitable outcomes through your work (including the reallocation or improvement in public funding) and you recognize the difference between activity and impact.

Judgment: You exhibit a relentless students first focus by thinking strategically about what data must be collected analyzed visualized and activated (and what steps must be taken in what order) to cause resources to be reallocated and actions to be taken to systemically overcome the root causes hindering achievement of the Partnerships mission.

Communication: By listening to understand before seeking to be understood youre able to build trust and facilitate collaboration across lines of difference recognizing that both are essential to our success. You are also able to find common ground with diverse stakeholders and can tailor the organizations message to different audiences as needed to influence meaningful change.

Innovation: You can create or meaningfully contribute to the design and execution of a systemic and transformational strategic plan to solve complex problems often at scale that improves organizational effectiveness and/or closes equity gaps for our students and families.

Equity and Inclusion: You intentionally create spaces where relevant stakeholders have a seat or voice at the table ensuring that each person at the tables thoughts and perspectives are shared valued by all others at the table and reflected in our work. Youre excited to help build and/or contribute to teams where everyone feels welcomed respected valued and highly supported.

Joy: You recognize that people are central to our work striking a balance between people and process and you inspire others with your optimism and thirst for substantive change in service to the mission.

Integrity: You admit mistakes openly share learnings widely and elevate bad news quickly also capable of making difficult decisions in all situations to ensure the success of the organization.

The Commit Partnership is an Equal Opportunity Employer that seeks to hire individuals with backgrounds similar to that of the stakeholders they serve. As an organization that embraces equity and inclusion all employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin gender age sexual orientation gender identity and/or expression marital civil union or domestic partnership status or any other status protected by federal state or local laws.

Commit does not sponsor visas of any kind.